Re: PB driver HD graphics with lid closed

scoui1 · ‎05-02-2017

Hello,

With the latest drivers Intel HD graphics, i have a black screen (with the laptop lid is closed) when i'm connect with Dameware Mini Remote Control .

The laptop is plugged in (not in battery).

Is there a setting to disable so that there is no black screen when the laptop lid is closed ?

Thanks.

idata · ‎05-03-2017

Hello seb91,

I would like to gather more information regarding your system configuration, this will help get a better look a this situation. Please respond to the following;

Provide your Intel® SSU report, find the tool here; https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Download Intel® System Support Utility for Windows*
What is the driver version you are referring to?
Do you remember the driver version that worked for you?

Regards,

Amy.

scoui1 · ‎05-03-2017

Hello,

If i force to remplace The "Intel HD graphics 520" by "Microsoft basic video card", i can connect with Dameware Mini Remote Control (with the laptop lid is closed).

Intel SSU report :

Thanks

# SSU Scan Information

Scan Info:

Version:"2.5.0.8"

Date:"05/03/2017"

Time:"00:00:35.1444996"

# Scanned Hardware

Computer:

BaseBoard Manufacturer:"Dell Inc."

BIOS Mode:"UEFI"

BIOS Version/Date:"Dell Inc. 1.12.6 , 07/02/2017 12:00"

CD or DVD:"Not Available"

Embedded Controller Version:"255.255"

Platform Role:"Mobile"

Processor:"Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz , GenuineIntel"

Secure Boot State:"On"

SMBIOS Version:"3.0"

Sound Card:"Realtek Audio"

Sound Card:"Son Intel(R) pour écrans"

System Manufacturer:"Dell Inc."

System Model:"Latitude E5470"

System SKU:"06DE"

System Type:"x64-based PC"

- "Display"

Intel ® Graphics Driver Version:"21.20.16.4627"

- "@oem6.inf,%dwmirrordrv% 64-bit;DameWare Development Mirror Driver 64-bit"

Adapter Compatibility:"@oem6.inf,%dameware% 64;DameWare Development 64"

Adapter DAC Type:"Not Available"

Adapter RAM:"Not Available"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

Caption:"@oem6.inf,%dwmirrordrv% 64-bit;DameWare Development Mirror Driver 64-bit"

CoInstallers:"oem6.inf,DwMirror,Not Available,Not Available"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"DamewareMini.sys"

Driver Date:"03/14/2008 01:00"

Driver Path:"C:\WINDOWS\system32\DRIVERS\DamewareMini.sys"

Driver Provider:"DameWare Development"

Driver Version:"1.1.0.0"

INF:"oem6.inf"

INF Section:"DwMirror"

Install Date:"Not Available"

Installed Drivers:"Not Available"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"Not Available"

Manufacturer:"@oem6.inf,%dameware% 64;DameWare Development 64"

Microsoft DirectX* Version:"DirectX 12"

Monochrome:"No"

Number of Colors:"4294967296"

Number of Video Pages:"Not Available"

PNP Device ID:"ROOT\DISPLAY\0000"

Power Management Capabilities:"Not Available"

Power Management Supported:"Not Available"

Refresh Rate - Current:"59 Hz"

Refresh Rate - Maximum:"59 Hz"

Refresh Rate - Minimum:"48 Hz"

Resolution:"1920 X 1080"

Scan Mode:"Noninterlaced"

Service Name:"DwMirror"

Status:"Degraded"

Video Architecture:"VGA"

Video Memory:"Unknown"

Video Processor:"Not Available"

- "Intel(R) HD Graphics 520"

Adapter Compatibility:"Intel Corporation"

Adapter DAC Type:"Internal"

Adapter RAM:"1,00 GB"

Availability:"Running or Full Power"

Bits Per Pixel:"32"

- "Caption":"Intel(R) HD Graphics 520"

Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520 http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520"

CoInstallers:"oem4.inf,iSKLD_w10_DS,Internal,Intel(R) HD Graphics Family"

Color Table Entries:"4294967296"

Dedicated Video Memory:"Not Available"

Driver:"igdkmd64.sys"

Driver Date:"03/09/2017 01:00"

Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_4ac0038ddc82c1c6\igdkmd64.sys"

Driver Provider:"Intel Corporation"

Driver Version:"21.20.16.4627"

INF:"oem4.inf"

INF Section:"iSKLD_w10_DS"

Install Date:"Not Available"

Installed Drivers:"igdumdim64,igd10iumd64.dll,igd10iumd64.dll,igd12umd64,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32"

Last Error Code:"Not Available"

Last Error Code Description:"Not Available"

Last Reset:"Not Available"

Location:"PCI bus 0, device 2, function 0"

Manufacturer:"Intel Corporatio...

idata · ‎05-04-2017

Thank you for the report.

I would like to check if the issue persists with the driver provided by your computer manufacturer, find it below;

Intel HD, 515, 520, 530, 615, 620, 630, P530, P630, Iris 540, 640 Graphics Driver; http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails%3FdriverId%3D8K9N3%26fileId%3D3656385560%26osCode%3DWT64A%26productCode%3Dlatitude-e5470-laptop%26languageCode%3Den%26categoryId%3DVI http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=8K9N3&fileId=3656385560&osCode=WT64A&productCode=latitude-e5470-laptop&languageCode=en&categoryId=VI

Please share your results.

Regards,

Amy.

scoui1 · ‎05-04-2017

Yes, the issue persists with the driver provided by my computer manufacturer.

Thanks.

seb

idata · ‎05-04-2017

Thanks for the answer.

I would like to request one more thing before continuing, and that is to test a couple of Intel® HD Graphics old drivers which you can find below;

Intel® HD Graphics .4352; https://downloadcenter.intel.com/download/25620/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-6th-Gen-?product=88355 Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen]
Beta Intel® HD Graphics .4530; https://downloadcenter.intel.com/download/26305/Beta-Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355 Download Beta Intel® Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

The reason why I want to get these results is because you mentioned the Microsoft basic driver worked, so with this I want to check if the issue with drivers.

Thank you

Regards,

Amy.

scoui1 · ‎05-05-2017

It works with Beta Intel® HD Graphics .4530 but there is a yellow exclamation mark on the card :

Thanks.

seb

idata · ‎05-05-2017

Seb, the exclamation mark is jut to indicate that this driver has not been digital singed by Microsoft. Beta drivers are not subjected to this process, only productions drivers.

Regards,

Amy.

scoui1 · ‎05-09-2017

OK, so do you know why these drivers work but not the others?

thanks,

seb

idata · ‎05-09-2017

It's possible that is related to your power settings; what is the setting you have configured for the lid? In "Power Options" you should find it. Please check if the driver changed any of your power setting for the lid.

Regards,

Amy.

scoui1 · ‎05-12-2017

The power settings not change :

idata · ‎05-12-2017

seb, please let me look into this.

Regards,

Amy C.

scoui1 · ‎05-15-2017

How do you do that ?

Thanks.

seb

idata · ‎05-18-2017

seb, I have got some suggestions for you, please find them below;

Please test the following driver; https://downloadcenter.intel.com/download/26772/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355 Download Intel® Graphics Driver for Windows* [15.45]
Open the Intel® HD Graphics control panel and under Power options enable "Maximum Performance" and disable "Extended Battery Life for Gaming".

Regards,

Amy C.

scoui1 · ‎05-19-2017

Hello,

I tried but it doensn't work.

I have always a black screen if i close laptop lid.

Thanks.

seb

idata · ‎05-19-2017

Thank you for this information.

seb, I would like to replicate this from my end and I need to know what specific steps you follow in order to face this issue. This will help me to get the same results and to get accurate answers for you.

Regards,

Amy C.

scoui1 · ‎05-23-2017

OK,

We can download Dameware (free trial):

http://www.solarwinds.com/dameware-mini-remote-control http://www.solarwinds.com/dameware-mini-remote-control

When you take control with lip laptop open, there are no problem.

But if you close lip laptop, there are a black screen.

Thanks,

seb

idata · ‎05-23-2017

Thanks, I will set up my laptop and let you know the results as soon as possible.

Regards,

Amy C.

scoui1 · ‎06-16-2017

Hello,

Have you try ?

Thanks,

seb

idata · ‎06-16-2017

Hi seb,

At this stage I have been unable to replicate this matter. Currently there is new driver version that I would like you to test, please find it here: https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355 Download Intel® Graphics Driver for Windows* [15.45]

Regards,

Amy C.

scoui1 · ‎06-20-2017

Hi,

I tried but it did the same thing.

Thanks.

seb