Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Performance dropped drastically in a matter of 24 hours

MWill28
Beginner
1,229 Views

Hi, I have a problem I hope you guys can fix.

Untill yesterday I could watch videos on youtube, open gifs and pictures or watch any sort of stream I wanted. I could play games without it bugging and suddenly telling me my drivers are insufficient. Now I can't play videos, at all. Gifs won't even play, they act like they're pictures. Pictures get torn to puzzles, like litterally puzzles. I've tried all the usual stuff like CCleaner, cleaning the browser history, restarting and re-installing my browser, but nothing works.

Then I tried updating my driver, but it wont let me. Not the exe file or zip file. It says the data is corrupt. I used your detector which found an upgrade, this is the "corrupt" one.

I've had this laptop, MSI Ge60 (windows 😎 , since the 11th of November last year, so I'm really, really annoyed it's already falling apart.

My driver as of now is the Intel(R) HD Graphics 4600.

Any help would be appreciated

Kind regards - Marco

(Ps. I've attached an example of how the broken pictures look)

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Kevin_M_Intel
Employee
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Hi Jinyas,

I am sorry you are having problems with your system but let me help you.

Based on your description, I would like you to try the following steps:

  1. Uninstall the current driver. Here you have some instructions:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

  1. Download the latest driver that can be downloaded here:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

If you get a notification message during the installation, it indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer.

You may try to force the installation of Intel generic drivers by performing manual procedure, see here for instructions:

http://support.intel.com/support/graphics/sb/CS-022355.htm http://support.intel.com/support/graphics/sb/CS-022355.htm

Here is the zip version of the video driver:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714 https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23714

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