Performance issues in video games on Intel Iris XE graphics (version 32.0.101.6987 WHQL Certified)

[Anthonygamer]

Good morning, I am reporting the performance error with this driver, lag issues, stutters, fps drops, in games like Dead By Daylight, Fortnite, Apex Legends, I am reporting this so that Intel can find a solution, good day.

[JeanetteC_Intel]

Hello Anthonygamer,

Thank you for posting in Intel Communities.

To get a better understanding of the issue and be able to provide an effective recommendation, please help share the missing details below, that may help with identifying the root cause.

1) Have your games (Dead by Daylight, Fortnite, Apex Legends) previously worked fine with older graphics drivers?

2) Pleas share the older driver version(s) that works fine and does not have performance issues.

3) Have you reverted back your graphics driver to an older version where you fine no issues at all?

4) Have you tried clean installation of the latest driver (32.0.101.6987 (WHQL Certified)) using DDU?

5) Please describe the performance issue(s) (Lagging, stutters, fps drops) as best as you can. Please share specific details on where these issues are observed. (E.g. Per example: FPS drop when entering ‘x’ or ‘y’ section.)

Additionally, I highly appreciate you sharing your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to your response.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[ibrhm]

Hello, I have an arc b580 graphics card. When I play Apex, objects like stairs, poles and wires are shakıng. Also, the game resolution is very bad. Even though all my settings are correct, the quality is bad. Can you help me?

[JeanetteC_Intel]

Hello ibrhm,

Thank you for posting in Intel Communities.

I understand you're experiencing issues with your game (APEX) when using the Intel ARC B580 Graphics card. However, I would appreciate if you could create a new support thread for your case. This will enable us to give your specific issue the dedicated attention it deserves and provide you with more effective assistance.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[Anthonygamer]

Good evening, I bought a laptop two months ago and downloaded the drivers available with the three previous drivers. The game had several FPS drops, but with this new driver, it got worse. They should optimize the drivers for these games. Fortnite keeps crashing on me. Please help me. Playing Dead by Daylight is unstable, and Apex Legends has the same error. I want to clarify that I can't switch to an older driver because Dead by Daylight will ask me for a newer driver to play it and the games I mentioned again. Thank you for your attention. Good day.

[JeanetteC_Intel]

Hello Anthonygamer,

To help us investigate the issue further, please provide the following details:

1) Please share the three (3) previous driver version(s) initially installed when you first had this laptop, which ran with several FPS drops.

2) Please describe the performance issue(s) (Lagging, stutters, fps drops) as best as you can. Please share specific details on where these issues are observed. (E.g. Per example: FPS drop when entering ‘x’ or ‘y’ section.)

3) Please share your system configuration so I can fully check and provide you with an accurate fix. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to hearing from you.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Anthonygamer]

Good evening, I'm sending you the three previous drivers:
32.0.101.6874-2025-06-07 6:10
Driver 32.0.101.6881-2025-06-09 22:53
Driver 32.0.101.6913-2025-06-29 15:58
And the last one already mentioned. I was seeing that previous drivers were failing, and you only optimize the games you choose, not all games. Thank you for your attention.

[JeanetteC_Intel]

Hello Anthonygamer,

Thank you for providing the details of the previous drivers, which will assist in my further investigation. Supplying all other relevant information would greatly aid the process, ensuring a quicker resolution and minimizing back-and-forth communication.

1) Please describe the performance issues (such as lagging, stutters, or FPS drops) as thoroughly as possible. Include specific details about where these issues occur (e.g., FPS drop when entering 'x' or 'y' section). You may also share a short video clip that highlights the issue you've observed.

2) Additionally, please share your system configuration so I can conduct a comprehensive check and offer an accurate solution. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save. *Attach the SSU log file as you reply.

I look forward to hearing from you.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Anthonygamer]

Good evening, I am sending you the revision file, the fps jerks occur when I make sudden camera turns, the jerks are constant, I close the game and reopen it or I have restarted my computer and they are not solved and I cannot switch to another controller, because the game is going to ask me to install the current one and fortnite and apex legends, in the maps and when moving the camera there are jerks when moving only the camera, thank you very much for your attention, I hope you give me a solution, have a good day.

[JeanetteC_Intel]

Hello Anthonygamer,

Thank you for sharing this update.

I just hope to inform you that based on the game specifications, both games (Dead by Daylight and Apex Legends) needs discrete graphics card even on minimum requirements, while Fortnite is good to run with onboard graphics with minimum requirements (but recommended to get discrete GPU to run without flaws).

Furthermore, you may try updating to the latest drivers by using Display Driver Uninstaller (DDU) to uninstall previous Intel® Graphics Drivers.

1) Download the drivers first:

• OEM driver (Lenovo) version 32.0.101.5763 (recommended);
• Intel driver (generic) version 32.0.101.6989

2) Proceed with uninstallation steps here.

• Note: Start with the OEM driver, and if it still has the issue, proceed with the same steps this time installing the latest Intel driver.

In case the issue is still not fixed, please share a new SSU log file so I may proceed with further investigation of the issue.

Please let me know the outcome.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Anthonygamer]

Good evening, WHAT YOU SENT ME DID NOT WORK FOR ME, I already told you that dead by daylight does not work with older drivers, only with current drivers, because the game was made with unreal engine 5 the graphic engine requires current drivers, not old ones, to work correctly, I ask you please optimize the drivers that will come for this game because only you take current games and the rest of you no longer give them maintenance or attention, I installed the most recent driver and dead by daylight with the new driver continues to go wrong for me, thank you for your attention, good day

[JeanetteC_Intel]

Hello Anthonygamer,

I'm sorry to hear that your games aren't performing well with Intel® Iris® Xe Graphics, and I understand your request for optimized drivers to improve compatibility. I'll look into this further and provide an update as soon as it is available. If you have any additional details or error messages, please share them, as they will help with our investigation.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Anthonygamer]

Good evening, I hope you find a solution to my problem. I hope it doesn't take too long, as I've seen cases where other users haven't been able to resolve it. I've seen that the game doesn't even work with Intel Arc. There needs to be a fix for this, and this has been going on for a long time. Good day, thank you.

[JeanetteC_Intel]

Hello Anthonygamer,

Thank you for reaching out. I understand your concerns, and I assure you that we're committed to finding a solution to your problem as quickly as possible. Your feedback is important, and we're actively working to address the issues you've mentioned, including those related to Intel Iris Xe Graphics.

We appreciate your patience and are here to support you. If you have any additional information or updates, please feel free to share them.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Anthonygamer,

Please be informed that I am still working on this request. However, I need you to create a separate thread for each of the games you mentioned. Due to system limitations, we can only address one issue or game per thread. Since this discussion is focused on Dead by Daylight, we'll keep this thread dedicated to that game.

Please provide the following information:

• Share the link where the game was downloaded (Steam, Epic, etc.).
• Provide the game settings used for Dead by Daylight.
• Share the CapFrameX data while playing the game for over 600 seconds.
• Describe the steps to recreate the issue for our investigation.

I look forward to hearing from you soon.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Anthonygamer]

Good evening, I downloaded the game from Steam, I couldn't complete more than 600 seconds because I started recording when the map loaded and the lags were too much, here I pass my configurations within the game and the CapFrameX capture, even lowering the resolution the game doesn't work well, I already recommended what you should do with the controllers, the reason why I couldn't complete the 600 second recording because the game crashed, thank you for your attention, good day.

[JeanetteC_Intel]

Hello Anthonygamer,

Thank you for sharing this information. I understand the issues with lag and crashes in the Steam game. I appreciate the in-game settings and CapFrameX capture you shared. It's unfortunate the game crashed before finishing the 600-second recording, even with a lower resolution.

I'll look into this and see what can be done. If you have more details or updates, please let me know.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Anthonygamer,

I am still looking into this internally and will soon post an update when it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello Anthonygamer,

Please note that I am actively working on your case.

Due to our system requirements, we can only address one issue per case/thread. Since you've reported problems with multiple games, we need to focus on just one game in this current thread.

Please provide the following information for your selected game:

1. Choose which game you'd like us to prioritize in this thread.
2. Share where the game can be downloaded from.
3. Provide the specific game settings you were using so we can replicate your setup.
4. Include step-by-step instructions to reproduce the issue for faster troubleshooting.
5. Submit your CapFrameX data, as this will help us recreate the problem.

 For any additional games experiencing issues, please create separate support threads and include the same details listed above for each one.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[Anthonygamer]

Good evening, but if I already explained and sent a screenshot of the configuration I have in the game, I already mentioned that you should optimize your drivers, even you yourself wrote that this Thread will be focused on Dead By Daylight, I sent the screenshot of CapFrameX, I play on Steam, I repeat it again, even you want to recreate the problem, knowing that the drivers that you develop are not focused on optimization for Dead By Daylight, which develops performance problems in the game, have a nice day.

[Anthonygamer]

Here I am sending you again what I sent you before, of CapFrameX and the capture of my configuration that I have in the game, thanks again, remember with each driver that you make the performance can worsen since that only affects this type of games and not the ones that you give priority.