Performance issues in video games on Intel Iris XE graphics (version 32.0.101.6987 WHQL Certified)

[Anthonygamer]

Good morning, I am reporting the performance error with this driver, lag issues, stutters, fps drops, in games like Dead By Daylight, Fortnite, Apex Legends, I am reporting this so that Intel can find a solution, good day.

[JeanetteC_Intel]

Hello Anthonygamer,

I sincerely apologize for any confusion and for asking you to repeat information you've already provided. You're absolutely right - you did share the Dead By Daylight configuration screenshots and CapFrameX data previously, and I should have referenced that information properly.

I understand your frustration regarding the driver optimization issues with Dead By Daylight, and I appreciate you taking the time to re-send the CapFrameX data and game configuration screenshots.

Your feedback about performance degradation with newer drivers for this specific game is valuable, and I will ensure this information is properly documented and escalated to our development team for driver optimization consideration.

Thank you for your patience with this process, and I apologize again for the oversight. I will proceed with the investigation using the information you've provided.

Best regards,

JeanetteC.

Intel Customer Support Technician

[VonM_Intel]

Hello Anthonygamer,

Thank you for your patience while we reviewed this matter. Please note that Intel respects the system requirements set by each game developer. Our priority is to focus on the most popular games and applications, so we can provide the best possible performance and stability for the widest range of users. We will, of course, continue working on improving software performance and compatibility throughout this year and beyond. While we’ve received reports from some customers that Dead by Daylight can run on Intel® Iris® Xe Graphics, it’s important to highlight that the game developer has officially set discrete graphics cards as the minimum requirement. Discrete GPUs generally provide higher performance compared to integrated graphics.

With this in mind, we recommend checking with the game developer directly to see if they plan to extend support for modern integrated graphics in future updates or optimize their title for such configurations.

I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored. Thank you again for bringing this to our attention, and we appreciate your understanding.

Best regards,

Von M.

Intel Customer Support Technician