Persistent image/ghosting on screen – Intel UHD Graphics

[FraErc]

Good afternoon, I’m experiencing the following issue with my PC:
When I keep a window with a light background open for a while and then open another window with a dark background, I can still faintly see the details of the previous window on the screen, as if they were "ghosted" or slightly burned in.
I tried updating the graphics driver, but the problem persists.

How can I fix this?
Graphics card details: Intel UHD Graphics (driver version 32.0.101.6881)
Processor: 11th Gen Intel Core™ i3-1115G4 3.00 GHz

Thanks in advance for any help!

[RandyT_Intel]

Hi @FraErc,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide SSU log report and share it here so I can review your system's configuration. 
• When did the issue first occur? (can you also provide screenshots or pictures of the issue)
• Have you made any software or hardware changes to the system recently? 
• Is there any physical damage to the system? 
• What troubleshooting steps have you tried so far? 
• Have you noticed any signs of overheating in the system? 
• Besides updating the graphics driver, have you tried reinstalling it or rolling back to a previous version to see if it resolves the issue?
• Have you tried using a different monitor with your PC to determine if the problem is specific to the display or the computer?

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician

[RandyT_Intel]

Hi @FraErc,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Warm regards,  

Randy T.  

Intel Customer Support Technician

[FraErc]

Hello Randy,

I have proceeded with the return of the notebook, thanks to the warranty period.
Thank you for your support.

Best regards,
Francesco Ercole

[RandyT_Intel]

Hi @FraErc, Thank you for informing us about the return of your notebook under the warranty period. We are glad to have been able to support you through this process.We will now proceed with closing your case. Should you encounter any issues in the future, please don't hesitate to submit a new ticket. We are always here and willing to help.