Planet Earth 2 UHD Blu-ray causes the graphics driver to crash

[DGris1]

Hi, I am having a problem playing the Planet Earth 2 ultra HD Blu-ray disc. I am trying to play the disc using PowerDVD, but either the display either becomes glitchy and crashes to the desktop, or the graphics driver crashes with a blue screen "VIDEO_TDR_FAILURE" error. Another ultra HD Blu-ray that I have works fine. I have attached a screenshot of the blue screen error, as well as the relevant DxDiag file. Also, I am running the latest 15.60 drivers. Any ideas?

[idata]

xorat: Thank you very much for contacting the Intel® Graphics communities and for providing the files. We will do our best to try to assist you with this scenario.

In order to provide the most accurate assistance and to try to find a possible solution for this problem, please provide the SSU report:https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Any further questions, please let me know. Regards,Alberto R

[DGris1]

Here is the SSU report. Thank you for your help.

[idata]

xorat: Thank you very much for providing that file.

Just to confirm, was the Planet Earth 2 ultra HD Blu-ray disc working fine before, the problem started after installing graphics driver version 4877? Please try to install the graphics driver provided by ASRock, version 4542:https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp# Download https://www.asrock.com/MB/Intel/Fatal1ty%20Z270%20Gaming-ITXac/index.asp# Download Any questions, please let me know. Regards,Alberto R

[idata]

xorat: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know. Regards,Alberto R

[DGris1]

Using the driver from Asrock seemed to solve the issue, although I'm not sure if that's because Asrock made some sort of customization to the driver, or because it's an older version of the driver. Regardless, it seems to be working for now.

[idata]

xorat: Perfect, thank you very much for letting us know that information, it is great to hear the problem got fixed and now the computer works properly.

Any other inquiry, do not hesitate in contact us again. Regards,Alberto R

[BOwen]

Hi, I have the same issue, but can't find the driver on the asrock site. What should I do?

[BOwen]

Oh, I overlooked it, thanks so much for posting this. God bless yall.

[BOwen]

Hi, so do we need to keep this older driver version and just not update. I am fine with that but what is it with this certain uhd bluray movie? We hope this will be resolved in a future update. Thanks.

[idata]

Hello, Joeblow656.

Thank you very much for contacting the Intel® Communities Team.In this case, it will be better to stick to the Motherboard drivers since they have designed them for their chipset specifications.In the case that the troubleshooting steps attached above did not work properly for you, I highly recommend creating a new threat.Antony S.