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CWalk15
Beginner
345 Views

Please help

Everytime i try to update my graphics driver using the driver and support assistant i keep getting a message saying "A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer." i tried contacting my manufacturer ((toshiba)) but i am getting no emails back. the driver that the support assistant is installing is causing all my games to flicker 😞

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4 Replies
CWalk15
Beginner
93 Views

can someone help me update it manually or something that might work?

LeonWaksman
Super User
93 Views

  1. What is your Laptop model?
  2. What is your Windows version?

 

Leon

 

CWalk15
Beginner
93 Views

Toshiba satalite s50-B

windows 10 home version 1903

LeonWaksman
Super User
93 Views

  1. Fill the field in the table (see attached Image_1) http://www.toshiba.ie/support/my-product/laptops/# and click on Search . You will see the list of downloads. Download and install the following drivers: Active Management Technology (AMT) version 11.8.55.3510, Intel Management Engine Interface version 1.1.5.0.
  2. Since you didn't provided complete identification of your laptop, can't point you to the correct Graphics Driver. The Toshiba Satelite S50-B can be for example S50-B-15N, S50-B-15U, S50-B-15P,... Each of this laptops have different specification for graphics adapter.
  3. Could be that after installing drivers mentioned in paragraph 1 above, Window will update the correct driver (AMD or Intel).

 

Leon

Image_1.png

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