Please support Reply is necessary

[hossameid]

I have laptop Dell g5500

-Rtx 2070 q-max veram 8gb

- Intel® UHD Graphics

-Core i7 10750H 2.60hz (12 CPUs)

-Ram16gb ddr4.

- Disk : NVMe PC611 NVMe SK hy 1TB.

-15.6 ( FULL HD 144hz WVA Display ).

I suffer a lot from low frames happening in all games, whether the game is on the highest settings or lower and during the low frames freeze occurs for seconds the frames will go back to normal, things become smooth. Please help, I have a problem about 4 months ago, and I told the support of Dell and Nvidia, and no one told me the solution.

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See the whole problem : https://drive.google.com/file/d/1K3AZtVZJrLsAWEcNfD32gOtlA4tPK077/view?usp=sharing

[AndrewG_Intel]

Hello @hossameid

Thank you for posting on the Intel® communities.

We found another thread describing the same issue and the same hardware/software environment as this one. To avoid duplication of effort, we will close this thread.

The support will continue through this thread: "I have laptop Dell g5500 -Rtx 2070 q-max veram 8gb - frames freeze".

Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician