Portrait and Landscape mode issue

[KioskATL]

Running Intel(R) UHD Graphics 32.0.101.7040.
Windows 10iotLTSC OR Windows 11iotLTSC I notice the same thing.

If I run a single display, change the orientation to portrait and run digital signage software, things work fine.

If I run two displays, it rapidly switches between landscape and portrait, when running the software, but looks fine on the desktop.

If I run two displays in landscape, but rotate the content in the software, the software runs fine.

I do not see this issue in the Intel (R) HD Graphics 500 version 27.20.100.8681 (Windows 10IotLTSC)

[JohnM_Intel]

Hello KioskATL,

Thank you for providing the detailed information regarding your setup and observations. To help investigate this dual display issue further, I have a few clarifying questions:

1. Can you confirm the resolution and refresh rate of each display when running the software?
2. Are the displays connected via HDMI, DisplayPort, or a combination of both?
3. Have you tried updating the Intel UHD Graphics driver beyond version 32.0.101.7040, or using any previous driver versions to compare behavior?
4. Are you using a laptop or desktop?

To further assist you, I kindly request that you download and execute the Intel System Support Utility (SSU) in order to provide me with a complete system specification, which will enable me to assist you in reviewing your system information.

• Intel® System Support Utility for Windows*

When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.

2. Click Scan.

3. Review: When finished scanning, click Next.

4. Click Save.

Once I have these details, I can provide more targeted steps to isolate and potentially resolve the issue.

Thank you for your cooperation, and I look forward to your response.

Regards,

John M.

Intel Customer Support Technician

[KioskATL]

1. 1080p at 60hz

2. HDMI and HDMI via DisplayPort Adapter

3. Yes. If I use the driver that ships with this machine, there is no switching between resolutions, but the content does not rotate with the desktop. When you update the driver, it then changes between landscape and portrait orientation while running the digital signage software.

4. Desktop.

The file you have requested has been attached.