Graphics
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Problem With Intel UHD grafic

Harmeet
Beginner
237 Views

@intel@HP

I've bought a Intel with 15s-du2009tu and Intel UHD Graphics, 8GB RAM 1TP Hard disk and 250GB SSD  

                       I know it isn't ideal for gaming but I can play, without problem, game like Valorent 

        But when I try to play other games like Valorant, they're presenting huge fps drops out of                     nowhere (running with 50 FPS or higher and drops to 0 for some seconds) I've updated the Intel drivers as well After Updated my graphic Driver FPS droping Vbadly Sharing Link -https://youtu.be/XLjA9DCgRD0 

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3 Replies
Steven_Intel
Moderator
203 Views

Hello Harmeet,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:


  • Is Valorant running well in your system (no FPS drops)? What other games are having FPS drops?
  • What program are you using to measure the FPS? If possible, please provide a screenshot/video of the FPS drop.
  • When did the issue start? Was there any driver/OS update before the issue started?


As well, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  


Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.


Best regards,


Steven G.

Intel Customer Support Technician.



Steven_Intel
Moderator
177 Views

Were you able to check the previous post?


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
158 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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