unable to use intel updater software

[mic]

around a year ago i had to manually revert a update on my intel graphics card drivers due to a incompatibility with the newer updates of windows, since then i believe the problem may have been solved, but since i manually re-installed the drivers, the software from intel has been unable to update it by itself, any solutions?

[AlHill]

What driver?

What software?

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[mic]

i cannot remember the driver version, but it was the graphics card driver for intel integrated 620, the software i was talking was Intel® Driver & Support Assistant, used to work properly before i had to do the update reversion due to windows being a wonderfull software as always.

[Alberto_R_Intel · Accepted solution]

mic, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

Is this a new computer?

When did you purchase it?

Was the Intel® DSA working fine before on this specific machine?

Did you make any recent hardware/software changes, besides reverting the update and manually installing the drivers, that might cause this issue?

Does the problem happen at home or in the work environment?

For this specific scenario, we recommend to try scanning with a different browser, Intel® DSA only works with the following browsers: Chrome, Firefox and Edge.

Then you can also try to clear the browser cache and try rescanning the Intel® DSA tool.

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 22.2.14.5:

https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 22.3.20.6:

https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=dsa

If the issue remains, please provide the latest file from Intel® System Support Utility for Windows*:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Here you can confirm how to obtain that information:

https://www.intel.com/content/www/us/en/support/articles/000089850/software/software-applications.html

Regards,

Albert R.

Intel Customer Support Technician

[mic]

hello, using the uninstallation tool and stalling this newer version seems to have solved the problem, thank you for the help : )

for the info you asked if you still need it:

Is this a new computer?: No, it is actually pretty old but all the harware still fine.

When did you purchase it? 2017-2018 cannot remember the exact date

Was the Intel® DSA working fine before on this specific machine?: yes, it only showed this problem after i had to manually revert the update mentioned before.

Did you make any recent hardware/software changes, besides reverting the update and manually installing the drivers, that might cause this issue? no hardware changes at all, only software changes were updates from windows 

Does the problem happen at home or in the work environment?: at home

[Alberto_R_Intel]

Hello mic, You are very welcome, thank you very much for providing that information.

"using the uninstallation tool and stalling this newer version seems to have solved the problem", Perfect, excellent, it is great to know that the updating problem with the Intel® DSA got fixed by reinstalling the application.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician