Problem b570 don’t run correctly it’s like screen tearing

[tasos1]

My system
I5 13500
Ddr5 ram 5200
Ssd disk
Msi b760 gaming plus pro motherboard
Intel arc b570 gpu
Psu 650watt be quiete 10
I already test everything
1) disable my CPU graphic card
2) all drivers installed
3) resizable bar enable ,4d enabled
When I’m playing Pubg or cs2 when the fps are normal the screen doesn’t smooth it’s like a line moving or image tearing , I have stock intel cooler but when I’m playing Pubg for ex it’s like use full processor 70% and my gpu it’s like 50%
And one time when I’m seeing video in the yt something very strange happened lot of chromes in my image
I bought yesterday the gpu is new

[VonM_Intel]

Hi, tasos1.

Thank you for posting in our Community and for providing a thorough description of your system and the troubleshooting steps you’ve already performed. Based on your report, it appears that the screen tearing and chromatic image distortion may be linked to driver or display pipeline issues, rather than a hardware defect. However, to further isolate the root cause, I’d like to ask a few follow-up questions and recommend some next steps.

• Are you connected via HDMI or DisplayPort?
• Is V-Sync or Adaptive Sync (G-Sync/FreeSync) enabled in your monitor settings and in-game?
• In PUBG and CS2, what are your in-game graphics settings (resolution, V-Sync, frame limit, etc.)?
• Does the tearing happen only in those games, or also in others, or when watching videos?
• Regarding the chromatic distortion while watching YouTube, did it happen in a specific browser (e.g., Chrome)? If so, does the issue persist in another browser like Edge or Firefox?
• While the GPU is underutilized (around 50%), is the CPU at maximum capacity, potentially creating a bottleneck?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. For your privacy and security, I have already sent you an email to collect the SSU reports. Once I receive the logs, I can investigate further and provide better assistance. 

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[tasos1 · Accepted solution]

Good evening Von M,

While the issue was still ongoing, I started looking into various potential fixes and began experimenting with different driver versions I had available.

As I mentioned before, I mainly tested two games — PUBG and CS. After trying several versions, I randomly landed on driver 32.0.101.6874. Once I launched PUBG with this driver installed, the screen stuttering stopped completely. The game ran on ultra settings at around 150 FPS, very smoothly and quite satisfyingly.

However, when I tested CS2 to see if the same improvement applied, I still experienced some microstutters and occasional lag, even though CS2 demands significantly fewer system resources. My monitor is a 60Hz LG, and I noticed something interesting: with V-Sync enabled, the stutters were actually worse than when I let the FPS run uncapped.

As for bottlenecks, I think it's unlikely in my case, since my CPU is quite powerful. From the screenshots I sent you in my previous email, it looked like the GPU was underutilized (around 50%), while the CPU was doing most of the work. However, after switching to the driver I mentioned above, the system behavior normalized: in PUBG specifically, the GPU usage increased to 92–95%, while the CPU sat around 60–65%.

There were some FPS drops in PUBG, but I think they were expected, considering the stock cooler on the i5-13500 was working at full capacity and temperatures reached 85°C.

Resolution in both games is 1920x1080. PUBG runs on ultra, and CS2 defaulted to high settings automatically. I didn’t notice much difference between high/medium/etc., but I did see significant changes depending on the drivers and whether V-Sync was on or FPS was uncapped.

As for the colored lines I mentioned previously, they only appeared twice and only in the Brave browser. It’s hard to draw a firm conclusion from that since it didn’t happen again.

Overall, I think the root cause might have been a communication issue between the CPU and GPU, depending on what each game demands. If those two components communicate efficiently, I believe the issues can be resolved more generally.

I’ve since given the GPU to a friend, so unfortunately I can’t continue testing, but I wanted to share this feedback — especially regarding PUBG, which was very enjoyable to play at ultra settings and solid performance.

I’m trying to provide as much detailed feedback as possible because I genuinely like Intel. I find the company very likable, and I truly believe it has a lot of potential in the graphics card space. With a bit of better marketing and more competitive pricing on mid-range cards, I believe Intel could even compete seriously with NVIDIA.

Thank you very much.

Best regards,
Tasos

[VonM_Intel]

Hello, tasos1.

Thank you very much for your thoughtful and comprehensive update. It's encouraging to hear that driver version 32.0.101.6874 significantly improved your experience in PUBG, with ultra settings and high GPU utilization delivering smooth gameplay. Your observations regarding V-Sync behavior in CS2, performance variances across drivers, and GPU/CPU utilization are extremely helpful. I understand your point about the likely root cause being linked to CPU-GPU communication dynamics under different workloads. It's an astute observation, and one that aligns with some of our ongoing optimization efforts, particularly for titles like CS2, where frame pacing and input latency are critical factors.

I’d like to confirm whether you had the chance to test CS2 using both DX11 and Vulkan (if available), and whether you noticed any performance difference between the two. Additionally, do you recall if the microstutters in CS2 occurred during specific scenarios, such as combat-heavy scenes, map transitions, or while navigating menus? Lastly, were you able to test the system with Resizable BAR disabled to observe any behavioral changes in either game, and were there any BIOS or chipset driver updates installed during your testing that might have influenced the CPU or GPU performance?

Best regards,

Von M.

Intel Customer Support Technician

[tasos1]

Good Evening VonM,

I also tested the system with Resizable BAR disabled in a scenario before, and I observed a noticeable drop in performance compared to when it was enabled. On the other hand, having experienced the full potential of the GPU—particularly in PUBG, where it could run at ultra settings with 150+ FPS—it feels unlikely that testing scenarios involving V-Sync limitations (such as frame caps) would truly address the core issue.

Unfortunately, I have since given the graphics card to a friend as a gift, so I am no longer able to continue testing. However, I believe that in CS2, the GPU again showed relatively low utilization, which in turn caused stuttering and lag—almost as if the GPU wasn’t being fully engaged.

Additionally, something I noticed (although I’m not entirely sure due to the number of tests I conducted) was that performance seemed to improve when I ran games in windowed mode and reduced the window size.

One last detail I forgot to mention: the display cable I used is an older-generation HDMI, and the monitor is a 60Hz 1080p panel. Μy system is relatively new, and all BIOS and firmware are fully up to date. During testing, I had also disabled the integrated graphics (iGPU) in the BIOS—something I forgot to mention earlier.

Best regards,
Tasos

[TheExpertGuy]

Intel’s Arc drivers are still evolving. Some versions may not optimize GPU scheduling or game-specific performance well. Like On a 60Hz monitor, V-Sync can introduce input lag or stuttering if frame pacing isn’t handled well by the driver. Especially in games like CS2, which are CPU-heavy, poor synchronization can cause stutters even if the GPU isn’t maxed out. The i5-13500 hitting 85°C on a stock cooler might cause brief throttling, affecting frame pacing. Could be a rendering bug in Chromium-based browsers with hardware acceleration enabled.   For future reference, Stick with driver 32.0.101.6874 for PUBG if it works well. Try disabling V-Sync and use a frame limiter (cap FPS to 60 or 120) for smoother experience on a 60Hz monitor. Consider a better CPU cooler if you plan to game heavily, even a mid-range air cooler can drop temps significantly. Check browser hardware acceleration settings if artifacts return.

For you CS2, try this in game video settings. These settings aim to balance performance and visual clarity:

'Boost Player Contrast: Enabled~

'Wait for Vertical Sync (V-Sync): Disabled~

'Multisampling Anti-Aliasing Mode: 2X MSAA or CMAA 2X (Arc GPUs struggle with higher MSAA)~

'Global Shadow Quality: Medium~

'Model / Texture Detail: Medium~

'Texture Filtering Mode: Anisotropic 4X~

'Shader Detail: Low~

'Particle Detail: Medium~

'Ambient Occlusion: Disabled~

'High Dynamic Range (HDR): Performance~

'FidelityFX Super Resolution (FSR): Disabled (unless you're GPU-bound)~

[AlphaTop89]

...V-Sync can cause stuttering or input lag, especially on 60Hz monitors. Instead, disable V-Sync in CS2 and use a frame limiter (like 120 FPS) via: +fps_max 120 in CS2 launch options or use Intel Arc Control or RivaTuner Statistics Server (RTSS) to cap FPS. Enable Adaptive Sync in your monitor’s OSD and in Intel Arc Control under Display settings Enable Smooth Sync or Frame Rate Targeting to reduce tearing and stutter

[TheExpertGuy]

Intel’s Arc drivers are still evolving. Some versions may not optimize GPU scheduling or game-specific performance well. On a 60Hz monitor, V-Sync can introduce input lag or stuttering if frame pacing isn’t handled well by the driver. Especially in games like CS2, which are CPU-heavy, poor synchronization can cause stutters even if the GPU isn’t maxed out. Could be a rendering bug in Chromium-based browsers with hardware acceleration enabled.

Stick with driver 32.0.101.6874 for PUBG if it works well. Try disabling V-Sync and use a frame limiter (cap FPS to 60 or 120) for smoother experience on a 60Hz monitor. Consider a better CPU cooler if you plan to game heavily even a mid-range air cooler can drop temps significantly. Check browser hardware acceleration settings if artifacts return. 

Try these in game video settings and launch options for steam. These settings aim to balance performance and visual clarity:

#Boost Player Contrast: Enabled~

#Wait for Vertical Sync (V-Sync): Disabled~

#Multisampling Anti-Aliasing Mode: 2X MSAA or CMAA 2X (Arc GPUs struggle with higher MSAA)~

#Global Shadow Quality: Medium~

#Model / Texture Detail: Medium~

#Texture Filtering Mode: Anisotropic 4X~

#Shader Detail: Low~

#Particle Detail: Medium~

#Ambient Occlusion: Disabled~

#High Dynamic Range (HDR): Performance~

#FidelityFX Super Resolution (FSR): Disabled (unless you're GPU-bound)~

Right-click CS2 in your Steam Library → Properties → Launch Options:

-nojoy -high -threads 16 +cl_forcepreload 1 +fps_max 0 +engine_low_latency 1

• -nojoy: Disables joystick support, saves resources.
• -high: Prioritizes CS2 process.
• -threads 16: Matches your CPU’s thread count.
• +cl_forcepreload 1: Preloads assets for smoother gameplay.
• +fps_max 0: Uncaps FPS (you can cap it to 60/120 if needed).
• +engine_low_latency 1: Reduces input lag.

[VonM_Intel]

Hello, tasos1.

Thank you for providing such a thorough and insightful summary of your testing and observations. Your detailed approach and methodical analysis are greatly appreciated, and it’s clear you've invested significant effort into isolating the performance concerns. Your findings around Resizable BAR and the corresponding performance drop when disabled are noted, and your rationale regarding V-Sync and frame caps is valid, especially given the high frame rates you were able to achieve in PUBG under ultra settings. Your conclusion that these settings are unlikely to be the root cause appears sound, particularly in the context of observed GPU underutilization. I also understand that you're no longer able to continue testing due to having passed the GPU on to a friend. While this limits further diagnostics, the additional context you’ve shared, especially regarding low GPU utilization in CS2, improvement in windowed mode, and the use of a 60Hz 1080p monitor with an older HDMI cable, helps paint a more complete picture of the system environment at the time.

At this point, given that the graphics card is no longer available for continued testing, and most critical factors have already been addressed, we will consider the information you’ve provided as part of the case history. Should you reintroduce similar hardware or encounter comparable behavior in the future, feel free to reach out, we’ll be more than happy to assist with a fresh round of troubleshooting.

Best regards,

Von M.

Intel Customer Support Technician

[Anonymous]

Check out post on night reign , get issues fixed 

[Anonymous]

 Stop ignoring night reign 

[VonM_Intel]

Hello, tasos1.

Thank you for reporting your experience. To thoroughly troubleshoot your issue, we will need access to the graphics card as well as specific data from your system. When you have the card available, please create a new support thread so we can obtain the following information:

1. Game Settings: A screenshot of your in-game graphics settings for the title you’re testing.

2. CapFrameX Results: A CapFrameX capture showing FPS and frame timing data. For guidance on how to record and export CapFrameX results, please refer to: https://www.capframex.com/documentation

To ensure each issue is tracked properly, please open a separate thread for each game or performance concern. For example, if you’re seeing low FPS in Counter-Strike 2, start a dedicated thread titled “CS2 Low Performance on Intel Arc Graphics.”

We are actively investigating performance issues in CS2. For more information on known issues and workarounds, please review our article: https://www.intel.com/content/www/us/en/support/articles/000088956/graphics.html

Once you have the graphics card back in your system and have collected the requested data, feel free to reach out in the new thread. We’ll be ready to analyze your game settings and CapFrameX results to identify the root cause and recommend a solution.

In the meantime, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician