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Problem whit Kingdom Hearts on MSI Claw

Kaim
초급자
34,208 조회수
Hello, I have a problem whit Kingdom Hearts 1.5+2.5 and Kingdom Hearts 2.8 (Steam Versions), all the FMV appear on screen with a single green and grey spot, you can't see or distinguish anything. this last problem extends to all the games of KH1.5+2.5 and 2
8 but only in Chain of Memories i have the problem of the predominantly black screen and it's not playable. MSI CLAW Intel Core Ultra 7 16GB. I've updated the drivers (at this moment 32.0.101.5971) but it's still the same. i've unlocked the framerate and disabled vertical sync as advised above but it's not useful for me. Any ideas?
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Felipe_Intel
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4,048 조회수

Hello all, unfortunately I don't have any news to share other than our development team is still working on a possible fix. I'll keep you posted if there's a change in this situation.


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RobinRomarate
초급자
3,982 조회수
Has there been any updates on this?

We are nearing almost a year now since this issue has been reported and still no fix or workaround has been provided.

All we get are promises but no definite solution.
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Felipe_Intel
중재자
3,932 조회수

Hello all. I know this is not ideal but I have no news to share at this moment. The issue is still under investigation. 

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RobinRomarate
초급자
3,673 조회수
It has now been almost a year since this issue was first brought up and still no definite response, fix or at the very least, a workaround. All we get are empty promises.

Disappointing customer support coming from Intel.
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Felipe_Intel
중재자
3,652 조회수

Hello all, 

As mentioned before, the issue was under investigation and there were no relevant news to share. Though I can't share an ETA for this fix, rest assured we are actively working on it. 

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Namda
초급자
3,577 조회수
This also doesn’t work on my msi claw aim ultra 5 - there’s a green screen with fmvs. I think asus rog ally did a fix already
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Felipe_Intel
중재자
3,471 조회수

Hello all, our most recent driver 32.0.101.6972 includes a fix for this issue. Could you please check it and report back? 

FixKingdomHearts
초급자
3,437 조회수
It works!

Thank you so much. Please pass on my appreciation to the team. I’m so happy I can play again!
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RobinRomarate
초급자
3,427 조회수

Tried on KH1 and so far, the bug seems fixed. Thank you

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NormanS_Intel
중재자
3,383 조회수

Hello @FixKingdomHearts and @RobinRomarate


I'm pleased to hear that it's working well now. However, @Kaim, could you please confirm this as well? I'll await your response.


Best regards,

Norman S.

Intel Customer Support Engineer


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NormanS_Intel
중재자
3,286 조회수

Hello Kaim,


I hope you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to efficiently resolve this matter.


Best regards,

Norman S.

Intel Customer Support Engineer


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NormanS_Intel
중재자
3,262 조회수

Hello Kaim, 


Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 


Best regards,

Norman S.

Intel Customer Support Engineer


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