Problem with ig9icd64.dll

[MKreb]

Hello,

if I use my slicer-program ​ xyzware nobel it crash immediately with following error:

Name der fehlerhaften Anwendung: XYZ.exe, Version: 12.1.15.1, Zeitstempel: 0x5c2c63c7

Name des fehlerhaften Moduls: ig9icd64.dll, Version: 25.20.100.6519, Zeitstempel: 0x5c367841

Ausnahmecode: 0xc000041d

Fehleroffset: 0x0000000000412046

ID des fehlerhaften Prozesses: 0x33b4

Startzeit der fehlerhaften Anwendung: 0x01d4bcae96207359

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\XYZprinting\XYZ.exe

Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c341b9f860fc726f\ig9icd64.dll

Berichtskennung: 98a2d9c9-4d9c-4bcb-82ea-684baf200124

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

I have installed the newest Intel driver

My System is:

System Information

------------------

     Time of this report: 2/5/2019, 09:32:02

            Machine name: MARCUS-MAC

              Machine Id: {D2D983FF-3495-478B-992F-E391B28B90F3}

        Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

                Language: German (Regional Setting: German)

     System Manufacturer: Apple Inc.

            System Model: MacBookPro14,2

                    BIOS: 184.0.0.0.0 (type: UEFI)

               Processor: Intel(R) Core(TM) i7-7567U CPU @ 3.50GHz (4 CPUs), ~3.4GHz

                  Memory: 16384MB RAM

     Available OS Memory: 16250MB RAM

               Page File: 4062MB used, 14618MB available

             Windows Dir: C:\WINDOWS

         DirectX Version: DirectX 12

     DX Setup Parameters: Not found

        User DPI Setting: 144 DPI (150 percent)

      System DPI Setting: 192 DPI (200 percent)

         DWM DPI Scaling: UnKnown

                Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

          DxDiag Version: 10.00.17134.0001 64bit Unicode

------------

DxDiag Notes

------------

     Display Tab 1: No problems found.

       Sound Tab 1: No problems found.

       Sound Tab 2: No problems found.

       Sound Tab 3: No problems found.

         Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D:   0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

          Card name: Intel(R) Iris(R) Plus Graphics 650

       Manufacturer: Intel Corporation

          Chip type: Intel(R) Iris(R) Graphics Family

           DAC type: Internal

        Device Type: Full Device (POST)

         Device Key: Enum\PCI\VEN_8086&DEV_5927&SUBSYS_0175106B&REV_06

      Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

 Device Problem Code: No Problem

 Driver Problem Code: Unknown

     Display Memory: 8252 MB

   Dedicated Memory: 128 MB

      Shared Memory: 8124 MB

       Current Mode: 2560 x 1600 (32 bit) (60Hz)

        HDR Support: Not Supported

   Display Topology: Internal

 Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

    Color Primaries: Red(0.680188,0.320812), Green(0.265148,0.690930), Blue(0.150891,0.055188), White Point(0.313000,0.329602)

  Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

       Monitor Name: Generic PnP Monitor

      Monitor Model: Color LCD

         Monitor Id: APPA034

        Native Mode: 2560 x 1600(p) (60.001Hz)

        Output Type: Internal

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

     Advanced Color: Not Supported

        Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c341b9f860fc726f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c341b9f860fc726f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c341b9f860fc726f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c341b9f860fc726f\igd12umd64.dll

 Driver File Version: 25.20.0100.6519 (English)

     Driver Version: 25.20.100.6519

        DDI Version: 12

     Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

       Driver Model: WDDM 2.4

 Graphics Preemption: Triangle

 Compute Preemption: Thread

           Miracast: Supported

 Hybrid Graphics GPU: Integrated

     Power P-states: Not Supported

     Virtualization: Paravirtualization

         Block List: No Blocks

 Catalog Attributes: Universal:False Declarative:True

  Driver Attributes: Final Retail

   Driver Date/Size: 09.01.2019 01:00:00, 1834808 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp: Unknown

  Device Identifier: {D7B78E66-1A67-11CF-AC6A-1121BDC2D435}

          Vendor ID: 0x8086

          Device ID: 0x5927

          SubSys ID: 0x0175106B

        Revision ID: 0x0006

 Driver Strong Name: oem86.inf:5f63e534fcbce094:iKBLD_w10_DS:25.20.100.6519:PCI\VEN_8086&DEV_5927

     Rank Of Driver: 00CF2001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

        DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeVP8_VLD DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 

  Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format

[Leonardo_C_Intel · Accepted solution]

Hello MKreb Thank you for posting in the Intel Community. After looking into your system configuration I am noticing that you are using a MAC device with a Windows® 10 boot, let me share with you that as per Apple request all the support has to be requested/handle directly with them. Apple® support link: https://support.apple.com/ Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation