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JAria6
Beginner
1,278 Views

Problem with intel drivers: Blank applications with Intel GPU; Works with Nvidia.

Hello!

I have a problem with the intel drivers: some applications appear blank without content and the only solution is to run such app with the Nvidia GPU.

It even happens with the intel update utility, and the last issue is with Unity. The strange part is that THERE IS content in there even if it doesn't show it, so when I move the mouse over the window the mouse icon changes accordingly to the content that should be displayed.

I'm attaching 2 pictures with intel vs nvidia.

Laptop specs: MSI GE62 2QD APACHE PRO

CPU: i7-5700HQ 2.70GHZ (Intel HD 5600)

Current Intel driver version: 20.19.15.4404 (Manufacturers)

Windows build: 1803 Build 17133.1

What I tried:

Reinstalling intel drivers

Using the Windows Update drivers

Using the drivers from the manufacturer site (MSI)

I sent a couple of reports to Microsoft but still no answer.

Edit: Added more info.

0 Kudos
6 Replies
AlHill
Super User
98 Views

What is the complete model number of your processor?

Doc

JAria6
Beginner
98 Views

Intel i7-5700HQ 2.70GHZ

AlHill
Super User
98 Views

Try the driver here:

https://downloadcenter.intel.com/download/27267/?product=87716 Download Intel® Graphics Driver for Windows* [15.40]

Doc

JAria6
Beginner
98 Views

Thanks for answering. For some reason the installer keeps leaving the 20.19.15.4835 version. Tried to uninstall and re-install and same happened.

idata
Community Manager
98 Views

Hello, armoredasm. Thank you very much for contacting the Intel Communities Team. I will be more than happy to assist you.

 

 

Please try installing the drivers provided by Al Hill using this guide: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html

 

*Make sure you download the .zip file of the drivers.

 

 

 

Antony S.
idata
Community Manager
98 Views

Hello, armoredasm.

 

 

I would like to double check if you were able to perform the troubleshooting steps that I attached to the post above and the results.

 

 

 

Antony S.
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