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I have HP Envy 15m-DR0012DX.
Problem with my graphic intel UHD 620 when I'm lunching games its looks like the game is starting with a wrong resolution and kicked to the desktop. There are some games that they launched with a wrong resolution and it doesn't work well so I have to change in the properties that the app will force to lunch with 640*480. I tried to update the DCH driver from the intel website as recommended by intel website but did not succeed. also tried format the laptop and doesn't help
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I will contact Microsoft or HP for more information
after a lot of checking on the forum online someone suggests to connect the laptop to extend monitor and see what happened.
so I connected my laptop to extend monitor and the games are working but when I disconnect the games are shut down.
I also tried to change the resolution on them and it didn't work?
for right now do you have any idea?
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Hello OMant1,
In this scenario, our recommendation is that you contact Microsoft* or computer vendor.
Wanner G.
Intel Customer Support Technician
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