Problemas com driver

[Matcsta]

Bom, eu tenho um notebook com problema na bateria, ele só funciona na tomada, e quando executamos algo mais pesado ele desliga, instalei o driver para o meu processador mais recente, e ele desligou. Instalei um drive do ano de 2015 que tinha em torno de 500mb, só que tive que formatar meu notebook e agora não acho mais esse driver, alguém poderia me ajudar? é um driver de vídeo da Intel, para braswell ou algo do tipo, que pesa em torno de 500mb

[n_scott_pearson]

We need more information. Please download and run the Intel System Support Utility for Windows. When you start the utility, select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to create and click on Save to create it. You can then close the app. Finally, open a response post here and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

[Matcsta]

isso esta mostrando todas as informaçoes do meu pc, nao posso mandar

[Jose_Intel]

Hello @Matcsta

Thank you for posting on the Intel️® communities.   

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate. 

Please follow the steps below to completely uninstall and reinstall the graphics driver:

Identify and Download the Graphics Driver

1. Open the Device Manager using the steps provided for your operating system:

• Windows 11*/10*/8.1*: Right-click the Windows Start button. Select Device Manager.
  • Windows 7*: Click Windows Start, click Run, type: devmgmt.ms

1. Expand the Display adapters section.
2. Identify the Intel Graphics device among the options listed.
3. Access Download Center, search for the Intel® Graphics model identified in step 3 using the Search box located in the top-right corner.
4. Select the driver from the list that is designated for the operating system (Windows 11/10, 8.1, or 7).
5. Download the .exe file.

Execute a Clean Installation During Driver Installation

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to Execute a clean installation. (A clean installation removes all old drivers and restores Intel settings to the default value).
4. Click Start to begin the install.
5. Reboot the system if prompted.

If the issue persists, please keep in mind that we require the report that was previously requested to continue with the troubleshooting.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello Matcsta

We hope you are doing fine. 

Were you able to download and install the driver? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello Matcsta

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.