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Washed out colors after Intel graphics driver update

Sebasc10
Beginner
1,506 Views

Hello, I currently own a Dell XPS 15 2022 model with NVIDIA GeForce RTX 3050 Laptop GPU. I have been experiencing an issue over the past year maybe, that whenever I update the Intel HD Graphics driver, via Intels website or dells website my laptop ends up having washed-out colors, no matter what troubleshooting I do with disabling power saving settings, etc, nothing fixes the issue. The only way I can get this to go back to normal is by reinstalling the driver version 30.0.101.1631. Other than that there's no way to fix the issue, I have searched high and low on Reddit, here and Dell forums but nothing fixes my issue. Any suggestions or advice would be highly appreciated it.

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Jose_Intel
Employee
1,291 Views

Hello Sebasc10

 

We hope you are doing fine. 

 

Were you able to update the BIOS and install the graphics driver from the manufacturer? 

Let us know if you still need assistance. 

 

Best regards,  

Jose B.   

Intel Customer Support Technician 


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Jose_Intel
Employee
1,486 Views

Hello @Sebasc10

 

Thank you for posting on the Intel️® communities.   

 

Please answer the following:

·      Does it happen using an external monitor?

·      Did you disable the NVIDIA GPU? We need to test only with the Intel graphics.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

 

Then, please generate and attach the Report for Intel® Intel Graphics Command Center

 

Best regards,

Jose B.

Intel Customer Support Technician


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Sebasc10
Beginner
1,471 Views

·      Does it happen using an external monitor?: No, when using 3 external monitors the colors are fine 

·      Did you disable the NVIDIA GPU? We need to test only with the Intel graphics: Yes, even having the NVIDIA GPU disabled the colors are washed with the latest Intel graphics driver.

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Jose_Intel
Employee
1,445 Views

Hello Sebasc10

 

Thank you for the information and the reports.   

 

I noticed that the system is not up to date. Please download and install the latest BIOS 1.16.0 (If additional help is needed, please contact the system manufacturer).

 

Then, download and install the latest graphics driver from the manufacturer Intel UHD/Iris Xe Graphics driver

 

Finally, please update Windows by going to Start > Settings > Windows Update to have the latest build.

 

Best regards,

Jose B.

Intel Customer Support Technician


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n_scott_pearson
Super User
1,428 Views

Couldn't this (also) be caused by enabling of HDR?

...S

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Jose_Intel
Employee
1,292 Views

Hello Sebasc10

 

We hope you are doing fine. 

 

Were you able to update the BIOS and install the graphics driver from the manufacturer? 

Let us know if you still need assistance. 

 

Best regards,  

Jose B.   

Intel Customer Support Technician 


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