Problemi Scheda video Intel

[DRobe9]

Buongiorno,

da un paio di settimane capita che lo schermo del pc diventi nero ripetutamente per poi riprendere a funzionare (come un'interruzione di segnale) e continua a farlo finche non disabilito la scheda intel. Ho un ASUS PRO Windows 10 a 64 bit con doppia scheda grafica Intel(HD) Graphics 520 e NVIDIA GeForce 920M.

Vi premetto che disabilitando la scheda intel questo errore non si presenta ma utilizzando unicamente la scheda nvidia mi si precludono molte funzionalità del pc.

Aggiungo inoltre che ho gia provveduto ad: aggiornare i driver, disinstallarli, reinstallarli e ripristinarli, cercare aggiornamenti in windows update e utilizzato lo strumento di risoluzione dei problemi (che nemmeno identifica il problema).

Grazie in anticipo, Daniele.

[idata]

Hello, Daniele97. Thank you very much for contacting the Intel Communities Team. I will be more than happy to assist you.

In order for me to assist you better, please provide me with a DxDiag* report. Please follow these steps to generate it: 1. In the keyboard, press WinLogo key + R.2. In the Run box please type dxdiag and hit Enter.3. Click on Save All Information (save it to your desktop).4. Attach the .txt file that was generated. To attach a file, you must click the "Attach" option on the bottom right-hand corner of the response box.Antony S.

[DRobe9]

I attach the results.

thank you.

[idata]

Hello, Daniele97. Thank you very much for the attachment.

This can be a problem between the Intel® HD Graphics controller and the latest version of Windows 10* (Build 17134). There are newer drivers for this update ( version 6025).Please install this driver by following these steps:

1. Download the 6025 drivers version by clicking on the following link: https://downloadmirror.intel.com/27680/a08/win64_24.20.100.6025.zip https://downloadmirror.intel.com/27680/a08/win64_24.20.100.6025.zip
2. Follow the instructions on the following Youtube* video to complete the installation: https://www.youtube.com/watch?v=S1KzoQDjMMY&t=87s https://www.youtube.com/watch?v=S1KzoQDjMMY&t=87s

Please be aware that the driver I am sharing with you is a generic driver from Intel® and some features of it might not be available for your machine, we always recommend verifying if there is an update with the manufacturer of the computer. Nevertheless, we can try to perform this troubleshooting step.Please let us know the results.Antony S.

[DRobe9]

I just installed the latest updated driver. Thanks for the help, in the next few days I'll let you know if the problem is solved.

Again thank you.

Daniele