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Problems driver update Intel Iris Plus Graphics 640 @Microsoft Surface Pro 5

cordyceps
Beginner
1,064 Views

Hello,

at the moment I have a somehow strange problem. The Intel Driver & Support Assistant on my Microsoft Surface Pro 5 tells me that there is a driver update:

 

Intel® Grafik – Windows® 10 & Windows 11* DCH-driver (Version: 30.0.100.9864) Filename: igfx_win_100.9864.exe

for

Intel® Iris® Plus Graphics 640 

  • Provider: Intel Corporation
  • Version: 27.20.100.8682
  • Date: 09.06.2020

and

Intel® AVStream Camera 2500 

  • Provider: Intel
  • Version: 30.18305.6.5127
  • Date: 05.12.2021

 

I'm running Windows 10 (20H2, Build: 19042.1266) and when I'm trying to install the mentioned driver I get an error in the driver update (Exit-Code 1) with the following protocoll and the description inside the driver installation menu that I have a driver setup that is bound to specs from the manufacturer and I have to install it from there.

Any advise how to fix that?

Thanks in advance. cordyceps

 

2021/10/10 14:34:28.283|INFO|Logging started on 2021/10/10 14:34:28.237 ||
2021/10/10 14:34:28.304|INFO|Installer version: 1.0.496.0 ||
2021/10/10 14:34:28.304|INFO|The application has been launched with the parameters: NULL ||
2021/10/10 14:34:28.304|INFO|Language of the user interface: [de-DE]. ||
2021/10/10 14:34:28.304|INFO|Operating system specification: Microsoft Windows NT 10.0.19042.0 ||
2021/10/10 14:34:28.456|INFO|CPU base clock: 2496Mhz. ||
2021/10/10 14:34:28.456|INFO|Test Signing: OFF. ||
2021/10/10 14:34:28.456|INFO|Windows Media Player status: Installed ||
2021/10/10 14:34:28.616|INFO|Benchmark test result: 138,9746 milliseconds (0,1389746 sec). ||
2021/10/10 14:34:30.386|INFO|No Unknown PCI devices were found. ||
2021/10/10 14:34:30.396|INFO|

List of Graphics and Other Devices in Device Manager:{
{
Device detected: Intel(R) Iris(R) Plus Graphics 640
Version: 27.20.100.8682
Device Instance Path: PCI\VEN_8086&DEV_5926&SUBSYS_00261414&REV_06\3&11583659&0&10
Device manufacturer: Intel Corporation
}} ||
2021/10/10 14:34:32.117|INFO|

Found Graphics and Other devices with matching INF files:
{
{
Device
{
Device name: Intel(R) Iris(R) Plus Graphics 640
Device instance path: PCI\VEN_8086&DEV_5926&SUBSYS_00261414&REV_06\3&11583659&0&10
Device manufacturer: Intel Corporation
}
Matching Driver Store INF:
{
INF file path: "C:\Windows\System32\DriverStore\FileRepository\64kb8682.inf_amd64_170ccd25b9699b84\64kb8682.inf"
INF file version: "27.20.100.8682"
Matching models entry for device: "Intel(R) Iris(R) Plus Graphics 640 = iKBLD_w10_DS,PCI\VEN_8086&DEV_5926&SUBSYS_00261414"
}
Matching Installer INF:
{
INF file path: "C:\ProgramData\Package Cache\11664338563BA6C20909D6CCEE54515D0580F57D\Graphics\iigd_dch.inf"
INF file version: "30.0.100.9864"
Matching models entry for device: "Intel(R) Iris(R) Plus Graphics 640 = iKBLD_w10_DS,PCI\VEN_8086&DEV_5926"
}
}
}
||
2021/10/10 14:34:32.126|INFO|No Unknown PCI devices were found. ||
2021/10/10 14:34:32.164|INFO|

Found Intel Audio and Other devices with installer matching INF files:
{
{
Device
{
Device name: Intel(R) Display-Audio
Device instance path: INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&1DDCE949&0&0201
Device manufacturer: Intel(R) Corporation
}
Matching Driver Store INF:
{
INF file path: "C:\Windows\System32\DriverStore\FileRepository\intcdaud.inf_amd64_1b570d7b9a790b1a\intcdaud.inf"
INF file version: "10.27.0.9"
Matching models entry for device: "Intel(R) Display-Audio = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B"
}
Matching Installer INF:
{
INF file path: "C:\ProgramData\Package Cache\11664338563BA6C20909D6CCEE54515D0580F57D\Graphics\DisplayAudio\10.27\IntcDAud.inf"
INF file version: "10.27.0.10"
Matching models entry for device: "Intel(R) Display-Audio = IntcAudModel,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101,INTELAUDIO\FUNC_01&VEN_8086&DEV_280B"
}
}
}
||
2021/10/10 14:36:51.554|INFO|Checking if any device needs reboot. ||
2021/10/10 14:36:51.557|INFO|Checking if any device needs reboot has been successfully completed. ||
2021/10/10 14:36:51.557|INFO|Checking how much space needs the specified .INF file. Path = C:\ProgramData\Package Cache\11664338563BA6C20909D6CCEE54515D0580F57D\Graphics\iigd_dch.inf ||
2021/10/10 14:36:51.627|INFO|Checking how much disk space needs the specified .INF file has completed. ||
2021/10/10 14:36:51.627|INFO|Checking the amount of free space on the system disk has begun. ||
2021/10/10 14:36:51.627|INFO|Checking the amount of free space on the system drive was successful. ||
2021/10/10 14:36:51.627|WARN|The specified devices don't need any additional space for installation. ||
2021/10/10 14:36:51.627|INFO|Checking types of the driver for device. ||
2021/10/10 14:36:51.635|INFO|Checking types of the driver has been successfully completed. ||
2021/10/10 14:36:51.635|INFO|Checking legacy 4ID to DCH 2ID protection. ||
2021/10/10 14:36:51.635|ERROR|At least on one device is try to install 2ID DCH driver on 4ID legacy driver. Device name = "Intel(R) Iris(R) Plus Graphics 640". ||

 

Labels (1)
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3 Replies
Alberto_R_Intel
Moderator
1,039 Views

cordyceps, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

Is this a new computer?

Were you able to install a driver from Intel® Driver & Support Assistant before?

This problem, does it happen with all the drivers from the Intel® Driver & Support Assistant or just with the two that you mentioned?

Besides the fact that the driver is not getting installed, is there any graphics problem with your computer?

Did you make any recent hardware/software changes?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
973 Views

Hello cordyceps, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
920 Views

Hello cordyceps, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


Reply