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Problems with Intel Graphics Command Center

LeanAlder
Beginner
256 Views

Hi guys, i have a problem with the Intel Graphics Command Center, never start when i open the app downloaded for microsoft store the app never open completely, it keep loading for a lot of time

i have a Intel Core i5-8250U with UHD Graphics 620 with the controller ver. 27.20.100.9168 and my windows ver. is 20H2 Comp. 19042.746

I have a DHCP controller and install manually the command center but doesnt work.

 

Captura de pantalla 2021-02-10 124023.png

I tried uninstalling the command center and the driver controller but nothing works. Thanks for helping 😄

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3 Replies
David_G_Intel
Moderator
236 Views

Hello LeanAlder

  

Thank you for posting on the Intel® communities. 

 

We recommend that you try a clean installation of the graphics drivers; make sure you completely uninstall them and then install the latest one for your system. You can do the same with the Intel® Graphics Command Center (IGCC), make sure to uninstall the IGCC and the Intel Graphics Control Panel from the Apps & Features section on Windows.

If the issue continues after that, we'll need a report from the system. I'll send you instructions to the e-mail address associated with your community profile requesting some reports that may contain sensitive information. 

 

Regards, 

 

David G 

Intel Customer Support Technician 

 

David_G_Intel
Moderator
204 Views

Hello LeanAlder


Were you able to check the previous post?  

Let us know if you still need assistance.   

  

Best regards,  

David G.   

Intel Customer Support Technician  


David_G_Intel
Moderator
195 Views

Hello LeanAlder


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G. 

Intel Customer Support Technician  


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