Problems with Intel HD 3000 on L502X Screen Flashing

JKz · ‎07-10-2013

Hello, i have been using my Laptop Dell XPS 15 L502x, for about 1 year for now, and it's been working awesome, actually i didn't have any problems until now, suddenly the Screen started to change to a solid color, and then it turned off, and a message prompted saying Intel Driver Stopped working but it has recovery, or something like that, and i was like, oh okay, it fixed, but then it started to constantly happens, so i updated the Intel HD 3000 driver, and it didn't work continued happening, so i read about a BIOS update, so i decided to Flash my bios, i think i had A06, don't remember so i updated to A12, according to my Dell update driver, so, i did it, and it didn't fixed, i dont know if it's a Hardware or Software problem, i tried uninstalling the windows, restoring to Factory, and still continues showing up. I recorded a video, about it , and i Attach my DxDiag, and that stuff. Thanks.! greetings.

DX DIAG INFO

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System Information

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Time of this report: 7/10/2013, 19:51:17

Machine name: JOSEKZ-PC

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)

Language: Spanish (Regional Setting: Spanish)

System Manufacturer: Dell Inc.

System Model: Dell System XPS L502X

BIOS: Default System BIOS

Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz

Memory: 8192MB RAM

Available OS Memory: 8086MB RAM

Page File: 2767MB used, 13403MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.01.7601.17514 32bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_050E1028&REV_09

Display Memory: 1696 MB

Dedicated Memory: 64 MB

Shared Memory: 1632 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SEC5441

Native Mode: 1366 x 768(p) (60.064Hz)

Output Type: Internal

Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32

Driver File Version: 8.15.0010.2455 (English)

Driver Version: 8.15.10.2455

DDI Version: 10.1

Driver Model: WDDM 1.1

Driver Attributes: Final Retail

Driver Date/Size: 7/20/2011 07:39:56, 8310272 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4256-11CF-997B-0325B4C2C435}

Vendor ID: 0x8086

Device ID: 0x0116

SubSys ID: 0x050E1028

Revision ID: 0x0009

Driver Strong Name: oem79.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2455:pci\ven_8086&dev_0116&subsys_050e1028

Rank Of Driver: 00E60001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoPr...

Kevin_M_Intel · ‎07-12-2013

Hello Josekz,

Based on the description you provided, I see that the driver you have installed is the version 2455 and the latest driver we have is version 3062.

I recommend you installing the latest driver we have from our side so you can test it and let us know if the issue was resolved. It can be downloaded at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=22628&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

In case you are in doubt about the processor performance or internal GPU, You can also run the Intel® Processor Diagnostics Tool. This tool will diagnose every single component inside the processor and will generate a report of the components.

You get the tool at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792&keyword=Processor+Diagnostics+Tool&DownloadType=Utilities%2c+Tools+and+Examples&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19792&keyword=Processor+Diagnostics+Tool&DownloadType=Utilities%2c+Tools+and+Examples&lang=eng

JKz · ‎07-14-2013

I have done it, but the problem persist.. X_X!

Kevin_M_Intel · ‎07-19-2013

Hello Josekz,

Another good step to do is to update the drivers from the system manufacturer including the BIOS.

In the case that you have tested the generic driver we provide from our side and issue persists, I recommend you contacting your computer system manufacturer so they can provide to you the driver that was specifically designed for your computer.

AMans2 · ‎10-26-2013

I've the same problem here and I can't solve it

I'm on windows 8 pro 64-bit

please help

Kevin_M_Intel · ‎10-30-2013

Hi,

I recommend you to clear the cmos on your computer. In case you have a laptop a power cycle also helps. You can do this by removing the battery from the unit and pressing the power button for about 20 seconds.

You can also try our latest generic driver for your controller that can be downloaded at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=23102&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000&DownloadType=Drivers&lang=eng https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3319&DwnldID=23102&ProductFamily=Graphics&ProductLine=Desktop+graphics+drivers&ProductProduct=2nd+Generation+Intel%C2%AE+Core%E2%84%A2+Processors+with+Intel%C2%AE+HD+Graphics+3000/2000&DownloadType=Drivers&lang=eng

IT is important to say that this is a generic driver and in the case you are having problems with the installation of it I recommend you trying with the driver provided by the computer manufacturer.

MR7 · ‎11-30-2013

I tried all the steps above, however the problem still persists. Is there a solution for this?

Kevin_M_Intel · ‎12-10-2013

Hello Mithil,

Please try the latest driver at the following link:

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23377&lang=eng&OSVersion=Windows%207%20(64-bit)*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09

JHotc · ‎01-07-2015

I would listen to Fred

Correct Answerby Fred_Intel on Feb 20, 2013 4:55 PM

Hi Ben Millington,

Since your laptop comes with two graphics cards then the generic graphics driver from our website will not work properly. For computers with switchable graphics there is a special graphics driver that needs to be used. That driver is made by the laptop manufacturer. I recommend using the latest graphics driver DELL provides in the following website http://www.dell.com/support/drivers/us/en/19/Product/xps-l502x http://www.dell.com/support/drivers/us/en/19/Product/xps-l502x

Thanks!