Problems with OED Technologies Intel Smart Sound

[Dpac]

Since I update my controllers. The OED Technologies Intel Smart Sound stop working. (Code 10)

I installed the graphics controller UHD 620 again, but still not working.

My laptop is Acer Aspire A514-52.

[David_G_Intel]

Hello Dpac

Thank you for posting on the Intel️® communities. 

Did this start after a specific update? Which drivers did you try already?

Please share with us the results of the the Intel® System Support Utility (Intel® SSU) 

• Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
• Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Regards, 

David G 

Intel Customer Support Technician

[David_G_Intel]

Hello Dpac

Were you able to check the previous post? 

Let us know if you still need assistance.  

Best regards, 

David G.  

Intel Customer Support Technician

[David_G_Intel]

Hello Dpac

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

David G.  

Intel Customer Support Technician