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Proplem with Intel Corporation - Display - 27.20.100.9365

devte
Beginner
2,221 Views

Windows Update Installed a new update "Intel Corporation - Display - 27.20.100.9365" This update caused problems for my device and also for some applications.
some problems:
- When I type more than two characters quickly in browsers, the characters appear after about 2 seconds late.
The effect of the update also on Visual Studio The response is affected when I move or move the controls or buttons in the program's design mode.
A response to watching videos in browsers, such as pressing the start video button, is affected.

When I uninstalled this driver all these problems were gone.
Can I get the old definition back?

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1 Solution
DeividA_Intel
Moderator
2,117 Views

Hello devte, 



Based on your report, please try the following:



1. Perform a clean installation of the latest DELL driver?


2. Perform a clean install of the Intel driver:

- Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-driv...

- Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Please let me know if this helped.





Regards,    


Deivid A. 

Intel Customer Support Technician 


View solution in original post

6 Replies
DeividA_Intel
Moderator
2,164 Views

Hello devte,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window...  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Are you using a laptop or desktop computer? Can you provide the model of the computer?


3. Do you have the same issue with other driver versions?





Regards,    


Deivid A. 

Intel Customer Support Technician 


devte
Beginner
2,131 Views

hello thanks for your reply
I'm using a Dell Inspiron 3593 laptop, I ran the program and did what it told me I just added the file.
I searched the Internet and found version 27.20.100.9466 and installed it and solved the problems that I mentioned above, but only one problem that was not solved, which is while playing videos in browsers, the start of playing videos becomes slow with time in browsers

DeividA_Intel
Moderator
2,118 Views

Hello devte, 



Based on your report, please try the following:



1. Perform a clean installation of the latest DELL driver?


2. Perform a clean install of the Intel driver:

- Driver: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-10-windows-11-dch-driv...

- Steps: https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html


Please let me know if this helped.





Regards,    


Deivid A. 

Intel Customer Support Technician 


DeividA_Intel
Moderator
2,036 Views

Hello devte,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


devte
Beginner
2,006 Views

hello thanks for your help
I downloaded the program and it updated some things in my device, including the graphics card to the definition of version 30.0.100.9864, and the problems were solved.
Thank you.

DeividA_Intel
Moderator
1,955 Views

Hello devte, 



I am glad to hear that you were able to fix the issue with the help of the tool that updated your drivers, if you present the issue again I recommend you open a new thread in order to received appropriate support.





Regards,    


Deivid A. 

Intel Customer Support Technician


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