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Quicksync AV1 Encoding option not enabled in Intel Arc latest driver in OBS.

TastyGrape
Beginner
5,910 Views

I'm using RTX 3060ti and Intel A380 graphics card right now.
and monitor was connected to an RTX 3060ti graphics card.

( two graphics cards installed on motherboard, and the monitor is only connected to the 3060ti )

 

Intel Arc driver version 31.0.101.3959,
the AV1 encoding option is enabled in OBS without this problem.

https://community.intel.com/t5/forums/postpage/board-id/graphics

but, when using newer drivers after version 31.0.101.3959, the quicksync av1 encoding option is gone.

 

Quicksync AV1 encoding option is enabled when the monitor is connected to the A380 graphics card.
....But in this case, all games are operated with the A380 graphics card, ...so this method is practically unusable
(Even if you assign a GPU in System - Display - Graphics - Graphics preference, the game works only with A380)

 

How can I enable the AV1 encoding option while using the latest drivers?


Please understand that English is awkward using Google Translate.
Thanks

 

*
The current Windows version is Windows 11 Version 22H2

Intel Arc graphics card driver Version 31.0.101.4125

Resize-bar is enabled

 

*

processor AMD Ryzen 9 5900X 12-Core Processor

graphic NVIDIA GeForce RTX 3060 Ti , Intel® Arc™ A380 Graphics audio

 

*

Let me know if you need more information 😄

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16 Replies
Hugo_Intel
Moderator
5,879 Views

Hello TastyGrape


Thank you for posting on the Intel Communities. I am sorry to hear that you are expecting issues trying to enable AV1 Encoding on your system. Please let me know the following information:


1.-If you completely remove the Nvidia GPU from your system and only use the ARC GPU, Does the same issue happen?

2.-Create a log file with the Intel® System Support Utility and attach it. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


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TastyGrape
Beginner
5,828 Views

1. no, In that case, the AV1 encoding option is well activated because the monitor connected with the A380.

 

2. file is atteched

 

 

+

I'm a big fan of the Intel arc graphics card.
Even the A380 was not officially launched in Korea, but was purchased overseas.

I hope this helps to solve this problem 😄

Let me know if you need anything more.

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Hugo_Intel
Moderator
5,805 Views

Hello TastyGrape


Thank you for letting us know. Basedo n the log file that you provided please let's do the following:


Go to your motherboard manufacturer's website and update the Bios to the latest version.


Also, please create a System report following these instructions. Only use the instruction under Intel Graphics Command Center (Intel GCC).


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
5,752 Views

Hello TastyGrape 


I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician.


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TastyGrape
Beginner
5,724 Views

Sorry for the late reply.
haven't been able to answer because I've been busy with work.ㅠㅠ

 

in the meantime, there was a small hardware change on my computer.

I changed the NVIDIA graphics card from 3060ti → 4070ti.

Other system details are the same, but just in case, I recreated and attached a report using the Intel® System Support Utility.

 

Also attach a report (using Intel Graphics Command Center) made by following these instructions written in the comment dated 02-20-2023

 

I hope this report helps, and if you need anything else please let me know Have a nice day!😄 

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TastyGrape
Beginner
5,695 Views

Oh, the motherboard (ASUS X570-PRO) BIOS was updated from 4403 to 4408.

There was a more recent version, the 4601 BIOS, but I did not install it because it was a beta version.

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TastyGrape
Beginner
5,695 Views

...And the result is the same. Still don't see the intel quicksync AV1 encoding option in OBS

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Andres_Intel
Moderator
5,610 Views

Hello TastyGrape, 



Thank you for your response, all the information provided has been really helpful.


We will start with an investigation to provide you with further details,

as soon we have updates we will let you know.


 

Regards,  


Andres P. 

Intel Customer Support Technician


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LynxRufus
New Contributor I
5,587 Views

Hello @TastyGrape ,

 

have you tried the following guide, would it help & fix problems for you?

https://obsproject.com/kb/gpu-selection-guide

also, you mentioned the Intel driver version, but what version of OBS are you currently running?

 

have you alredy tried if reverting back to OBS v29 Beta2 oder v29 Beta3 could solve your problem (in case you run newer release version) ?

did your nvidia drivers change too, or not? maybe also try an older /new one...

 

@Andres_Intel  & @Hugo_Intel  ,

 

I have recently discovered issues with screen video capture as well on my Arc A770 as well,  all QuickSync hardware encoders tried, were all suddenly buggy somehow now.. havent tried recording using Arc  quicksync in hardware in a while but it was possible at some point, a while ago: I was able to record using OBS 29beta2 using Arc & AV1 without a problem back when I recorded the display glitch videos for reporting errors of FH5& NfS:unbound with older windows update & older *.38xx Arc drivers

 

Anyways, for my new video regarding  >> Link: Lower than expected perfomance in The Crew 2 <<  (no replies yet btw)

 

I had Arc driver version *.4125 Beta installed :

because old arc control built in function wouldn't allow for 4K @60fps @ quicksync HEVC/AV1 in hardware, 

 

I wanted to use OBS again, final 29 release&hotfix this time,

set to quick sync hardware in AV1 or HEVC or H264, but this time every attempt miserably failed, with the following outcome :

 

* recording started, the file size was unsuspicious and corresponding to the bitrate I had set OBS to (CBR, various attempts. ranging from 1000 to 400000 kbps iirc)

*however, each recorded video (streamed/stored to fastest, pcie4x4 system/OS nvme, later to separate, fast pcie3x4 m.2 nvme) turned out to be corrupted,  image quality appeared to be okay, even good, on rare occasion even great :

but, it would run out of 'sync' very soon after a few seconds each time, with degrading performance, from 'smooth' to chopy, still image performance @ perceived 1 image per 3 seconds or so.. really really broken mess, nothing but a slide show.

* depending on bitrate set, I got the feeling it would take a bit sooner or later before the video recorded would 'break' turning into a choppy slide show.

*recording sometimes didn't even start, leaving a 0KB file

*same for the built in recordin feature of Arc Control, didn't work most times, and if it ever did, terrible pixelized image quality, could not be the bitrate/format I had set it to use.

 

what I did to get it working again because I knew it once did :

* changing hardware encoder set in OBS from AV1 to HEVC or H264 didn't help a single bit (it would change initial image quality but not the bug of having a slide show instead of a smooth 60fps 4K video after a few seconds)

* uploaded the test video on youtube & sent the link to my smartphone to watch,  see if it was a real encoding issue or afterwards when watching/decoding locally (turned out I got the same slide show mess to see there, too, so problem occured in encoding/saving stage I'd guess)

* tried reverting to older OBS version, 29 beta2 - didn't help

* btw one of the Arc  Control Assist processes  was blocking OBS re-install each time, you need to manually kill all instances of arc controll processes within task manager first ? )

*tried reverting to older Arc drivers back to *.38xx , using DDU tool in windows save mode each time just to be sure. didn't help.

*uninstalled some of the more recent windows update KB patches, didn't help

 

how I eventually managed to get at least one video recorded again that wouldnt lag out / turn into a slide show over it's full length:

* let windows update reinstall those update KB's I had removed (those dating from Dec to Feb)

* run as admin within cmd or poweshell:  Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"} 

(careful.. forgot it would make every unwanted/uninstalled windows app to appear and pop up again.. eg. skype and such)

* also ran once:  DISM.exe /Online /Cleanup-image /Restorehealth

* reinstalled driver *.4125

* then I had  broken/bugged arc control panel briefly, mixing up new windowed/desktop/overlay modes,

and interestingly the section where you select the bitrate & codec :

each time I brought up the panel to change/check settings, it would auto-revert previously selected codec, not allowing for AV1

each time I brought up the panel to change/check settings, it would also take the previously set maximum bitrate as the new minimum.

eg. on first launch, bitrate max was a ridiculous amount of 100kbit only.. on third attempt I could select 140400 kbit . no idea which one it would use internally for real in the end,

* but regardless of that issue, I finally  managed to get a fully recorded video eventually after all these steps,

one that didn't time out into a slide show after the first seconds, and ran 'smooth' til the end (well define 'smooth' cause I only had ~41-50 fps ingame.. but at least the video was no entire stop motion slide show anymore)

 

however, even now as of  writing this:

* video recording still sometimes just doesn't start or finish properly using the build arc control in feature resulting in 0KB file.

* missing a hotkey to start & stop recording videos. the one hotkey you have, says its for highlights only)

 

was too afraid and exhausted to try recording with OBS again the other day, will try tonight if that one is working again now or still bugged too.

 

€: added the screenshots with weired max values for bitrate in arc control panel

€2:  added a link to one of the bugged videos I  recorded:

https://www.youtube.com/watch?v=ptampCg1hnA

 

 

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TastyGrape
Beginner
5,556 Views

Hi @LynxRufus .

I didn't look at the OBS guide, but I always assigned the A380 GPU to OBS through that method.

(In addition to the Power saving and high performance options, Windows 11 allows to assign GPUs to each program in detail, so we always assign A380 GPUs to OBS.)

 

Even when I did that, qiucksync AV1 encoding option does not saw up

 

The version of OBS currently in use is version 29.0.3, and I have not used the beta version.

I don't remember exactly what version of the NVIDIA driver it was, but I always tested by uploading the latest version. (Maybe it was the 528.XX version)

 

Also, the Intel Arc graphics driver has tried all drivers, including beta versions since version 31.0.101.3959

This is because version 31.0.101.3959 activates the Intel QuickSync AV1 encoding option in OBS

even if nothing is connected to the A380 graphics card.

In later versions, AV1 encoding option is activated only when a physical monitor is connected to the A380 graphics card.

 

I have never used the OBS 29 beta version (I upgraded from version 27 to version 29.0.2)

 

I will try the beta version of OBS soon and leave feedback.

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Andres_Intel
Moderator
5,524 Views

Hello TastyGrape, 



We still investigating this issue, just for testing please follow the steps below:


  • Uninstall the driver using the Display Driver Uninstaller, following the article:

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html


  • Install the latest graphics driver version 31.0.101.4146 released some days ago:

https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html?


For installation steps follow:

https://www.intel.com/content/www/us/en/support/articles/000005629/graphics.html


@LynxRufus thank you for all the information provided it is very helpful. Related to the issues with screen video capture, as this is is a different issue than the one from this thread, I recommend you create a new post for further support.



Regards,  


Andres P. 

Intel Customer Support Technician


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TastyGrape
Beginner
5,456 Views

Hi @Andres_Intel I just installed the 31.0.101.4146 driver... unfortunately the result is the same as before. ㅠㅠ

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Hugo_Intel
Moderator
5,388 Views

Hello TastyGrape


Thank you for testing the newer driver and letting us know the information. We will continue checking this issue and I will post back once I have more information for you.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
5,280 Views

Hello TastyGrape


After researching and checking this issue, since the OBS app does work when using only the ARC GPU it means the driver is exposing correctly the encoding capabilities to the application. Since it fails when using multi-GPU only, it would be better to contact the OBS app developer and report the issue as it might be an app limitation issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Moderator
5,126 Views

Hello TastyGrape


Since there are no further questions, we will continue closing this thread. Please note the thread will no longer be monitored by Intel. Thank you for your understanding.


best Regards,


Hugo O.

Intel Customer Support Technician.


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TastyGrape
Beginner
5,114 Views

Sorry for the late reply, I was busy with work.

 

Thank you for your interest and your caring reply.

 

There are no more questions, but I have one request.

 

I understand that there is a contact person between Intel and OBS side. Would you mind telling that person about this issue to OBS?

 

It will be grateful then.

 

Have a nice day 😄

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