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What model is your laptop or desktop?
What is your processor model number?
Doc
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Hello MEste6,
Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded in this Intel Community.
Let me know if you need more assistance and provide me with the following report:
DXDIAG
- Go to Start > Run or Windows Key + R.
- On the Run prompt, type "dxdiag" then click OK.
- On the DirectX Diagnostic Tool window, click on Save All Information.
- Browse to a folder, type in a filename then click Save.
Best regards,
Maria R.
Intel Customer Support Technician
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Hello MEste6,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Best regards,
Maria R.
Intel Customer Support Technician

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