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Archz007
Beginner
879 Views

Radeon Vega RX M support for Apex Legends.

So, I have an Intel Radeon RX vega m graphics card on my laptop but when I try to play Apex Legends, it always uses Intel graphics even after adding the necessary to graphic card's settings.

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6 Replies
Alberto_R_Intel
Moderator
135 Views

ASing76, Thank you for posting in the Intel® Communities Support. In order to provide the most accurate assistance, we just wanted to confirm a few details about your platform: What is the model of the processor? What is the model of the laptop? Is this a new computer? Did you make any recent hardware/software changes? Was it working fine before? When did the issue start? Which is the Windows* version that you are using? Is there a problem when you run Apex Legends with the Intel® graphics controller? Are the latest Radeon*/ Intel® graphics drivers installed? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Archz007
Beginner
135 Views

So, my laptops spec are-

processor - i7 8705g

model- HP Spectre x360 Convertible 15-ch0xx

 

yes, it a relatively new

 

well, i had problem updating radeon driver so had to reinstall it, in the guidance of one of your technicians, I got to fix that problem and updates drivers to the latest version as well.

 

i must say, the problem is from the beginning.

Windows version- Windows 10 home

yes, intel graphic controller is inadequate to run that game.

Alberto_R_Intel
Moderator
135 Views

ASing76, Thank you very much for providing those details. We recommend to install the graphics drivers provided by the manufacturer of the computer, those drivers were customized by them to work with your specific platform. Based on the specifications in HP's web site, the computer is working with NVIDIA® GeForce® MX150 (2 GB GDDR5 dedicated): https://support.hp.com/vn-en/document/c05787871 I looked in HP's web site and the graphics drivers available for your system are the following: Intel High-Definition (HD) Graphics Driver (Windows 10 v1709) 23.20.16.4973: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-15-ch000-x360-convertible-pc/1... AMD Radeon RX VEGA M Driver 23.20.792.1280: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-15-ch000-x360-convertible-pc/1... Nvidia Graphics Driver 23.21.13.8846: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-spectre-15-ch000-x360-convertible-pc/1... So, if those are the drivers that are currently installed and the problem remains, then the next thing to do will be to get in contact with HP directly, to confirm which is the graphics controller being used by the laptop and to provide further technical assistance for you to be able to play the game using the Radeon™ RX Vega M GL Graphics. In reference to the Intel® driver, we can also try to install graphics driver version DCH 25.20.100.6519 for the Intel® HD Graphics 630 controller: https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=98909 And after that driver version DCH 25.20.100.6519 for Radeon™ RX Vega M GL Graphics: https://downloadcenter.intel.com/download/28515/Intel-Graphics-Driver-for-Windows-10?product=136865 Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
135 Views

ASing76, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Archz007
Beginner
135 Views

The issue has been resolved, Thank you.

Well, I had to select the original path of the application ( Setting >> Gaming >> Gaming mode >> graphical setting >> universal application >> go to the folder where you installed it and then find the exe file) and forcefully instruct my laptop to run my other GPU for this application.

So, no, the information provided was not of much use.

Alberto_R_Intel
Moderator
135 Views

ASing76, You are very welcome, thank you very much for letting us know those details. It is great to hear the issue got fixed and now the game is running properly. Any other inquiry, do not hesitate in contact us again. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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