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22760 Discussions

Random Screen Flickering and Blackouts on Dual Monitor Setup

benne
Beginner
‎09-23-2025 03:24 PM
268 Views

Hi everyone,

I recently upgraded to an Intel Arc A750 GPU and have been running into a frustrating issue with my dual-monitor setup. Every so often, one or both screens flicker or go completely black for a second before coming back. It happens randomly—sometimes while gaming, other times just browsing or watching videos.

Here’s my setup:

  • GPU: Intel Arc A750 (latest drivers installed via Intel Driver & Support Assistant)

  • CPU: Intel Core i5-12600K

  • Motherboard: ASUS Z690

  • Monitors: 1x 144Hz (DisplayPort), 1x 60Hz (HDMI)

  • OS: Windows 11 Pro (fully updated)

I’ve tried reinstalling drivers with a clean install, changing cables, swapping ports, and even disabling adaptive sync, but the problem still persists. Event Viewer doesn’t show much aside from “Display driver stopped responding and has recovered” on some occasions.

Has anyone else experienced random flickering or blackouts with Arc GPUs on dual-monitor setups? Is there a known fix or specific driver version that’s more stable?

Thanks in advance for any help!

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JezreelZ_Intel
Moderator
‎09-24-2025 12:13 AM
195 Views

Hi benne,

 

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

 

  1. Can you confirm if the issue occurs with both monitors simultaneously, or does it affect one monitor more than the other?
  2. Have you tried using different cables or ports for each monitor to see if the issue persists?
  3. Have you tried adjusting the refresh rate settings for each monitor to see if it affects the issue?
  4. Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
  5. When did the issue start? Was it after a specific driver update or game patch?
  6. Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
  7. Have you tried adjusting the graphics settings?
  8. Could you provide a screenshot of your in-game display and graphics settings?
  9. Which gaming platform did you use to download the game?

 

I would also like to obtain 3 CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 3 minutes each.

 

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

 

If you have any questions, please let us know. Thank you.

 

Best regards,

Jezreel Z.

Intel Customer Support Technician


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benne
Beginner
‎10-08-2025 05:44 AM
20 Views
In response to JezreelZ_Intel
@JezreelZ_Intel wrote:

Hi benne,

 

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

 

  1. Can you confirm if the issue occurs with both monitors simultaneously, or does it affect one monitor more than the other?
  2. Have you tried using different cables or ports for each monitor to see if the issue persists?
  3. Have you tried adjusting the refresh rate settings for each monitor to see if it affects the issue?
  4. Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
  5. When did the issue start? Was it after a specific driver update or game patch?
  6. Have you used Display Driver Uninstaller (DDU) to completely remove all residual drivers and installed a new one?
  7. Have you tried adjusting the graphics settings?
  8. Could you provide a screenshot of your in-game display and graphics settings?
  9. Which gaming platform did you use to download the game?

 

I would also like to obtain 3 CapFrameX log to thoroughly analyze the FPS performance. Kindly ensure that the game would run for a minimum of 3 minutes each.

 

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility .

 

If you have any questions, please let us know. Thank you.

 

Best regards,

Jezreel Z.

Intel Customer Support Technician


First of all sorry for the late reply. 

Thanks a lot for the detailed response and for outlining the troubleshooting steps so clearly  I really appreciate it.

To answer your questions:

  • The flickering usually affects both monitors, but occasionally only the DisplayPort-connected one flashes black for a second.

  • I’ve already tested with different cables (both DisplayPort and HDMI) and swapped ports on the GPU  the issue still occurs.

  • I’ve tried changing refresh rates (setting both monitors to 60Hz as well as testing each one individually), but it didn’t seem to make a difference.

  • The problem happens randomly  not just during cutscenes or gaming. It can occur even while browsing or idling on the desktop.

  • The issue started right after I updated to the latest driver via Intel DSA, so I suspect it might be driver-related.

  • I haven’t used DDU yet, but I’ll give that a try next to ensure a completely clean reinstall.

I’ll also run CapFrameX and generate the three logs as requested, then share them here along with the SSU report so you can take a closer look.

Thanks again for taking the time to assist  it’s great to see such thorough support from the Intel team!

In response to JezreelZ_Intel
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JezreelZ_Intel
Moderator
‎09-28-2025 06:12 PM
108 Views

Hi benne,


I hope this message finds you well. I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it?


If you have any questions or need further information, please feel free to let me know. Your feedback is important to us, and we're here to assist you in any way we can.


Thank you for your attention to this matter.


Best regards,


Jezreel Z.

Intel Customer Support Technician


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DeancR_Intel
Moderator
‎10-07-2025 12:57 AM
38 Views

Hi benne,


As you have been unresponsive, I will proceed to close this thread. If you wish to continue the discussion or need further assistance, please feel free to create a new thread. This will help us provide focused support and ensure your concerns are addressed effectively. 


Best regards,


Dean R.

Intel Customer Support Technician


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