Yes, please attach SSU report. As well, answer this question: Do you have any monitors plugged into the motherboard? Or are they all plugged into a graphics card?
By default, when you have an add-in (NVIDIA/AMD, for example) Graphics card installed, the BIOS will disable the on-chip Intel HD Graphics engine. Only by changing the default setting for this parameter will this not happen. If the engine is disabled, attempts to install the driver is going to fail, just like this.
Hope this helps,
Hhmmm, all I can see is that there is no Intel HD Graphics engine being exposed to Windows. This tells me that there is something going on at the hardware or BIOS level.
With the add-in graphics card removed, can you see the BIOS POST splash screen displayed on the motherboard-connected monitor? Can you get into BIOS Setup?
With the add-in graphics card installed, can you (still) see POST screen output on the motherboard-connected monitor? Can you get into BIOS Setup using the motherboard-connected monitor?
Regardless of how you get into BIOS Setup, what are the settings for the graphics-related parameters? If you load defaults, are the setting of these parameters different?
Thank you for posting on the Intel® communities. We hope that the assistance provided by the community has been helpful.
Also, we would like to inform you that due to the Intel® HD Graphics 4000 has been discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.
You can verify this product's discontinuance status at the following links:
- http://ark.intel.com/ > Product Status > "Discontinued".
- Support Options for Discontinued Intel® Graphics Products website: https://www.intel.com/content/www/us/en/support/articles/000005733/graphics.html
Intel Customer Support Technician