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‘Refreshing’ problem when trynna open Intel Graphics Command Center.

HamudEl
Beginner
997 Views
Hello!

I just bought a new Lenovo Legion 5 with Intel I7-10750h and RTX 2060 processor. I’m trynna optimize the settings for gaming but I’m experienced a bit of an issue. Whenever I wanna go to Intel Graphics Command Center (under display), it just constantly keeps ‘refreshing’ while not having any display connected within the program itself. I wanna get into the colour settings etc, but it doesn’t let me… I really need someone to explain why I’m having this issue rn, it’s a 10th gen Intel core I have and I’m ‘supposed’ to be within the range for the command center to work and be suited for my laptop. Help please:(
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Jean_Intel
Employee
974 Views

Hello HamudEl,

 

Thank you for posting on the Intel️® communities. I am sorry to hear that you are experiencing issues with the Intel Graphics Command Center.

 

In order to have a better understanding of your issue, please provide me with the following:

 

  • Did the Intel graphics command center work before?
  • Have you tried rolling back the driver?
  • Run and attach the reports of the following utilities:
    • Intel® System Support Utility for Windows.
      • Open the application and click on "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
      • Click on the menu where it says: "Summary" to change it to "Detailed View."
      • To save your scan: click on "Next"; then "Save."

 

  • Intel Graphics Command Center report.
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
931 Views

Hello HamudEl,

 

I hope you are doing fine.

 

Were you able to check the previous post?

Let us know if you still need assistance.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
909 Views

Hello HamudEl,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O.

Intel Customer Support Technician.


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