Resident evil requiem extremely bad performance

[linushjelte]

Resident evil requiem isn’t playable on my core ultra 5 135h apu on my msi claw (5-10fps lowest settings possible). I get that it’s not a high performace gpu but it should at least be playable on lowest settings. Even the steam deck can run it 40fps locked. It shouldn’t be like this and i feel like this is the case in many other new releasing titles. Same goes for when re4 remake released. The driver support is just really bad. Also why didn’t we get xess support when the xess dll file is already in the game files? Should have gotten z2 extreme as handheld instead of this

[JedG_Intel]

Hello linushjelte,

Thank you for posting on Intel Community Forum.

To effectively address the issue, kindly share the information below.

1. Are you running the game through Steam, or another launcher?

2. What Intel Arc graphics driver version are you currently running?

3. Is the issue isolated to Resident Evil Requiem?

4. Have you tested older games to see if it's specifically new releases having issues?

5. Do you experience the issue right after launching the game or during specific scenes/scenarios?

Additionally, to have a better understanding of your system configuration and components please generate a complete copy of the System Support Utility (SSU) report. Please follow instructions here and send the report - How to get the Intel® System Support Utility Logs on Windows*

I look forward to your response.

Best regards

Jed G.

Intel Customer Support Technician

[ripsaw_uk]

I am seeing the same things on my claw a1m ultra 7 155h

Running with Steam, latest 25h2 windows (version 26200.7922)

Graphics driver 32.0.101.8531

Issue only happens with this game, It seems to be extremely optimized on everything else besides these GPUs. Every other game can be made a lot more playable than this, Im getting extremely bad stuttering even at 720p and lowest settings possible.

The intense stuttering and bad performance happens during the very first cutscene, and the first playable area. RE 4 Remake in comparisson works perfectly with no fiddling required. This game, even with the drivers that are meant to fix 40% performance, does not seem to fix any performance at all. 

[JedG_Intel]

Hello linushjelte,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Hi @ripsaw_uk,

I understand that you’re experiencing the same issue. To ensure we can address it properly and provide you with the most accurate support, I recommend creating a separate thread for your case. This will also help avoid any confusion and allow us to track your concern more effectively.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello linushjelte,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician

[reinaldosssssssssssss]

Eu acho uma vergonha e falta de respeito por parte da Intel não ter resolvido esse problema que já tem quase 2 meses. Eu também com prei Resident Evil Requiem no lancemanto para jogar no MSI Claw 5 utra e até hoje não consigo jogar nada. As respostas no suporte sempre esssas generica.