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SSU Driver update graphics HD530 fails with error message

hmi
Beginner
1,042 Views

 

SSU driver update function works well, but this new update

of driver graphics last version 27.20.100.9466 (from 30.03.2021) fails

after 1 hour running with an error report (only available in German Language)

"Der Prozess wurde beendet da kein zusätzlicher Speicher

belegt werden konnte."

Can anybody help with a solution ?

Thanks

hmi

 

 

 

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4 Replies
Alberto_R_Intel
Employee
1,017 Views

hmi, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this topic, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Is there any particular reason why you did the update to graphics driver version 27.20.100.9466?

Was the computer working fine before with graphics driver version 27.20.100.9466 installed?

Did you make any recent hardware/software changes besides installing the graphics driver?

Which Windows* version are you using?

Are you using the computer at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


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Alberto_R_Intel
Employee
1,005 Views

Hello hmi, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


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hmi
Beginner
996 Views

Hi Albert R.,

 

thanks for following up.

 

two days after my SSU message I downloaded and installed SSU software for new and the

driver update worked perfect.

Thank you very much

Regards hmi

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Alberto_R_Intel
Employee
986 Views

Hi hmi, You are very welcome, thank you very much for sharing those updates.


Perfect, excellent, it is great to hear that you " downloaded and installed SSU software for new and the driver update worked perfect" so the issue got fixed.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician



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