SYSTEM_SERVICE_EXCEPTION (igdkmd64.sys)

[LEric1]

Hello

This BSOD starts to irritating me.

Happens for more than 1/2 a year (likely almost a year) with occasional intensity but last weeks almost daily which is bad already.

The driver name leads me to Intel support since it's name of Intel driver binary.

What I'd need to know firstly if that's software (ie. bad configuration or conflict) or hardware problem. I'm close to decide RMA the laptop to manufacturer but this is very unfavourable solution so wanted to be more sure first if that's really HW problem.

Other circumstances: perceptionally louder fans going at idle states.

At home using exclusively external LCD panel for output (HDMI 1.4a cable, HDMI audio enabled).

Last but not least thing: the BSOD happens in major cases immediately after waking the monitor on from standby state) so it may relate to power management or similar thing.

[Hans_B_Intel]

Hello B3Lz3bUb,

You can try installing the following driver version: 15.36.21.4222 this has been posted to Intel Download Center at the following links to the drivers:

32bit - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24965 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24965

64 bit - http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24964 http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24964

[LEric1]

Hi hansb_intel,

I think I found a bug.

Disabling Intel(R) Display Audio driver via device manager seems remove the problem (disabling monitor's builtin speakers via audio control panel is ot enough).

The GPU external audio device via HDMI is always removed from system when the monitor goes standby and re-adds when monitor wakes up. I assume this removing/readding cycles might cause exceptions to applications using HDMI external audio for output and probably also to Intl driver. Might you examine the behaviour and make the driver more stable? Disabling external audio also brings another problem, though it wasn't set as system default audio device before monitor off, it takes as preferred device when monitor wakes. Disabling this invasive behaviour might help to avoid the bluescreens.

[LEric1]

@hansb_intel:

I already have latest driver installed. BSODs still occur with it (when HDMI audio is enabled)

[Hans_B_Intel]

Please give me a little more information about your laptop, give me the brand and model and also the msinfo32 report.

[LEric1]

hansb_intel check your PM