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Same ISSUE of low bit colour depth as in the quest: https://community.intel.com/t5/Graphics/Iris-Xe-

Gsalvio
Beginner
240 Views

Hi

I have the same problem on my new HP 250 G8 (I5 core 11thgeneration) and the same graphic video card Intel Iris XE.

I tried all the attempts shown in the mentioned topic (different drivers tried, old and new) but no change in the result:  downgrade the bit depth of the laptop display from 8-bit to 6-bit. The result in the colour performance is bad with a loss of colour vivacity and resolution.

Please let me know what i can do further .

Thanks

Giuseppe

0 Kudos
4 Replies
Alberto_R_Intel
Moderator
225 Views

Gsalvio, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the problem with the computer? Please provide a detailed description of the issue you are seeing.

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

When did you purchase it?

Was the computer working fine before?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
205 Views

Hello Gsalvio, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Gsalvio
Beginner
180 Views

Hi

HP recognized a problem (maybe of the display) and changed my pc in  warranty.

Alberto_R_Intel
Moderator
169 Views

Hi Gsalvio, Thank you very much for letting us know those updates.


"HP recognized a problem (maybe of the display) and changed my pc in warranty.". Perfect, excellent, it is great to hear that in order to fix the problem with the color performance, HP replaced your computer under warranty.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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