Screen Freeze including audio

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Screen Freeze including audio

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Very similar to previous topic "Video Freeze" by user "Newmans" (2026-02)

My freeze includes both video and audio, and is not limited to media.

Critically, it ONLY happens when the battery is NOT charging; i.e. the laptop is running solely on internal battery. The time factor varies anywhere from 3 to 30 minutes.

Once it happens, the Lenovo ThinkPad E16 is unusable & I must hold down the power button for 15 seconds to force a reboot. Any unsaved data is lost.

Error report titles vary widely, when they appear at all on-screen.

Following the guidance offered by Intel Support in the previous topic, I manually downloaded the latest Arc Graphics driver x64 and checked the "clean installation" option.

I will be rebooting to see what good this manoeuvre does, if any. Stand by!

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