Screen Refresh Problem

[leocrn]

After I did the updates, the screen started to refresh itself constantly. When it first started, this screen refresh problem was slow, meaning it was happening at most 5 times a day, then it got faster and started to happen constantly. This has been going on since the beginning of the year. 

When I disable the Intel graphics card, this problem is solved, but then I can't use my computer effectively. You are constantly releasing updates, I can't be the only one experiencing this problem. Find a solution to this problem urgently, I will have to sell my computer because of this **bleep**ty problem.

Find a solution to this cyclical problem instead of the huge Intel company constantly publishing updates!

[DhannielM_Intel]

Hi leocrn, 

Thank you for posting in the community. I kindly ask that you refrain from using inappropriate language here. Moving on, it seems you're using a laptop equipped with an Intel UHD iGPU. I have some initial recommendations for you to try, but first, I have a few questions:

• When you mention your screen refresh, are you referring to screen flickering?
• What is the current graphics driver installed on your system?
• Have you tried reverting to your OEM driver for testing purposes?
• What is the model of your laptop?
• If your display is flickering, does it also flicker when you access the BIOS?

Additionally, since you are using a laptop, Intel strongly recommends using the Original Equipment Manufacturer (OEM) driver, as it is the most compatible for your system. OEMs may customize drivers to meet specific system requirements. Please note that, as this is an OEM laptop, I can only provide general troubleshooting advice. If these steps do not resolve the issue, please contact your OEM for further assistance.

For my recommendation, try disabling the iGPU on your laptop to see if this resolves the issue. To better understand your system, please use the System Support Utility (SSU) to generate a text file compiling all your system information. Follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi leocrn, 

I wanted to follow up to see if you've had a chance to review the questions I posted. Please let me know at your earliest convenience so we can proceed with resolving this matter.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[leocrn]

Hii, 

 Since I didn't do any of what you said, it would be wrong for me to say anything. When I reported this problem to Chatgpt after writing to you, he suggested that I reduce the screen speed and I did so and I have not had any problems since then. It went down from 144 hx to 60 hz. But I didn't update it even though new updates came. Frankly, I don't believe there will be a positive development if I do it.

[DhannielM_Intel]

Hi leocrn, 

That's great to hear! May I ask to close this inquiry?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[leocrn]

The problem persists, I will format it. 

[DhannielM_Intel]

Hi leocrn, 

I'm curious whether the screen refresh issue you're experiencing resembles display flickering. You mentioned that disabling the iGPU resolves the problem. Could you please answer the questions I've asked above? Additionally, please be aware that this issue might be related to a hardware problem with your laptop, given that disabling the iGPU resolves it. Since your laptop is an Original Equipment Manufacturer (OEM) product, I can only offer general troubleshooting advice. If the issue persists, I recommend contacting your laptop manufacturer's support team for further assistance.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi leocrn, 

I'm following up to see if you've had a chance to review my previous response, which includes some inquiries I'm eager to learn more about. Please share your insights with me at your earliest convenience.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[leocrn]

Hii

I was afraid to say there is no problem but the problem seems to be solved with the latest update. If it happens again, I will send it to the service, thank you.

[DhannielM_Intel]

Hi leocrn,

I'm pleased to hear that your issue has been resolved. I will now close this inquiry. If you need any further information, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician