Screen Resolution - Graphic card update needed?

[CSarv]

I just purchased an HP Envy 700-414 with an Intel(R) HD Graphics 4600 card. I have an LG ultra wide monitor that requires a resolution of 2560 x 1080. It appears that this resolution is not supported because the maximum resolution I can find is 1920 x 1080 when I try to adjust it in my settings. I went to the CustomModeApp.exe and attempted to adjust the width and height there and I received an error message that read: The custom resolution exceeds maximum bandwidth capacity. I am using an HDMI to DVI D Cable since my CPU does not have an HDMI output.

Is this an issue with my graphics card? I tried to update my driver however it says my drivers are all up to date. Please help!

[Silvia_L_Intel1]

Hello Poolguy,

When using an adapter or not straight connection, the resolution will be limited by the cable.

The following are the resolution supported by the HD4600, however it is going to depends on the type of processor and the output you are using.

DisplayPort* 1.2 / eDP*

H-Processors: 3840 x 2160 @ 60 Hz (Ultra-HD) U-Processors: 3200 x 2000 @ 60 Hz, 3840 x 2160 @ 30 Hz Y-Processors: 2560 x 1600 @ 60 Hz HDMI*: 4096 x 2304, 3840 x 2160 @ 24 Hz / 24bpp DVI: 1920 x 1200 @ 60 Hz

It is important to also have all the latest graphics drivers and BIOS installed on the system. I would recommend you to check if you are using driver version 3960 which is the latest generic graphics driver available.

Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 64bit

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24348&lang=eng&ProdId=3720 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24348&lang=eng&ProdId=3720

Intel® Iris™ and HD Graphics Driver for Windows* 7/8/8.1 32bit

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24349&lang=eng&ProdId=3720 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24349&lang=eng&ProdId=3720

Bear in mind that we provided generic drivers; therefore sometimes these cannot be installed on HP systems or the installation of them could overwrite HP customizations and possibly change the functionality of the graphics, but you can give it try.

[CSarv]

Thanks for that information Sylvia_Intel! I will give the graphics drivers a shot. Based on the information above the DVI cable is limited to 1920 x 1200 @ 60 Hz so it may be a cable issue? I don't have an HDMI port on this CPU. Do I have other options as far as the cable goes or do I need to look at updating my hardware? I just don't want to run the new drivers if it is a hardware issue. If you think running the drivers will help I will definitely give it a shot!

Thank you.

[Silvia_L_Intel1]

The driver update will not make changes on your system in order to get 4K resolution.

It will fix some graphics issues. You can check the following URL for the complete information http://downloadmirror.intel.com/24348/eng/ReleaseNotes_GFX_15%2036%207%2064%203960.pdf http://downloadmirror.intel.com/24348/eng/ReleaseNotes_GFX_15%2036%207%2064%203960.pdf

To get 4k resolution it will be necessary to upgrade your board to one that has HDMI port.

[CSarv]

Thanks for your help Sylvia! It looks like I am going to updating my graphics card. I appreciate your help.

[Silvia_L_Intel1]

You're welcome Poolguy.