Screen Saver and Intel® Graphics Driver 31.0.101.5445

[tisme1250]

Hello

I've just updated my graphics driver to Screen Saver and Intel® Graphics Driver 31.0.101.5445 and I'm wondering whether this is causing me a problem.

In accordance with my settings, my screen goes to sleep after 5 minutes and the computer later.

If I come back while the computer is still running, I press a button to turn the screen back on, but it remains asleep.

I have the impression that this phenomenon occurred after installing the Intel® Graphics Driver 31.0.101.5445 update on Windows 11 64-bit.

Have you noticed similar problems?

Thanks 

 

[ACarmona_Intel]

Hello Tisme1250,

Thank you for posting in our communities.

• To confirm, does the issue only occur when you try to update your graphics driver to version 31.0.101.5445?
• Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, complete model of your system, complete model of your Intel graphics card, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

We look forward to your response! 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[tisme1250]

Hello and thank you for your interest.

This phenomenon appeared after the driver version 31.0.101.5445 had been installed, i.e. after the reboot requested at the end of the installation process.

Curiously, it disappeared the next day, i.e. after the PC had been switched off at night and switched on again.

Thanks a lot. 

[ACarmona_Intel]

Hello Tisme1250,

Thank you so much for the response.

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, complete model of your system, complete model of your Intel graphics card, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

By the way, please use the "Drag and drop here or browse files to attach" when attaching your SSU.txt file. 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[tisme1250]

Hello

1000 thanks for help

Here are the informations

[ACarmona_Intel]

Hello Tisme1250,

Thank you so much for sharing your SSU with us.

Please follow the troubleshooting steps outlined in the link below for a possible solution:

• When putting the computer in sleep mode, it will either not wake up or wake up only occasionally.
  • B760M DS3H AX DDR4 (rev. 1.x) Drivers

If the issue still persists, please let me know.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[tisme1250]

Okay. Many, many thanks Carmona A. and Intel Team and thanks a lot

for your work 😊 !

[ACarmona_Intel]

Hello Tisme1250,

Thank you so much for the response.

Again, please let us know if the issue still persists so we can further investigate it.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Tisme1250,

We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[tisme1250]

Hello
Thanks for interest.
I had updated the graphics driver directly from a utility integrated into the system, which appears in the web browser, scans the PC's Intel components and indicates which are up to date and which need updating.

After the update, I rebooted the PC as requested. Then, it seems, I encountered the problem.

But the next day, after shutting down the PC completely at night and restarting it in the morning, everything returned to normal.

Well, I'm not an expert, I don't know what really happened.

Thousand thanks. Have a great day all of You

[ACarmona_Intel]

Hello Tisme1250, 

Thank you so much for the update.

We sincerely appreciate that you have followed the troubleshooting instructions we provided, and we are truly happy to hear that there is no longer a problem with your system or that it appears to have returned to normal.

Please let us know if you still need our assistance or if you wish us to close the case for you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Tisme1250, 

We would like to know if you still need our assistance or if you wish to close the case already. If yes, I will close the case for you.

Best regards,

Carmona A.

Intel Customer Support Technician

[tisme1250]

Hello and many, many thanks !
Everything is fine ! The most recent graphic driver works very well !

You can close🤗
Have a very great day all of You!

[ACarmona_Intel]

Hello Tisme1250, 

Thank you so much for the response.

As requested, we will now be closing the case today.

Take care, and have a great day as well!

Best regards,

Carmona A.

Intel Customer Support Technician