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Screen failure


The internal screen or display of the PC does not show image, shows gray and black stripes, see photo and report attached. The external monitor connected via HDMI  work very well. Please your help to correct this issue.

Thank you very much in advance.


LENOVO 81A6 with Microsoft Windows 11 Home Single Language (64 bits)

Gráficos (Graphics)
Intel® UHD Graphics 600
Detalles del dispositivo (Device Details)
Compatibilidad con adaptador (Adapter Compatibility) Intel Corporation
Procesador de video (Video Processor) Intel® UHD Graphics Family
Resolución (Resolution) 1366 x 768
Bits por píxel (Bits Per Pixel) 32
Cantidad de colores (Number of Colors) 4294967296
Frecuencia de actualización - Actual (Refresh Rate - Current) 59 Hz
Frecuencia de actualización - Máxima (Refresh Rate - Maximum) 60 Hz
Tasas de actualización - Mínima (Refresh Rate - Minimum) 59 Hz
Proveedor (Provider) Intel Corporation
Versión (Version)
Fecha (Date) 21/01/2022
Tipo de adaptador DAC (Adapter DAC Type) Internal
RAM del adaptador (Adapter RAM) 1,00 GB
Disponibilidad (Availability) Se ejecuta a plena potencia (Running at full power)
Estado (Status) Este dispositivo está funcionando correctamente. (This device is working properly.)
Ubicación (Location) PCI bus 0, device 2, function 0
ID de dispositivo (Device Id) PCI\VEN_8086&DEV_3185&SUBSYS_39FF17AA&REV_03\3&11583659&1&10



DSC_0054- 2.JPG

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1 Reply
Super User

That looks like a hardware failure or a loose ribbon cable.   Take it to a repair shop or send it back to lenovo.

Also, you need to update W11.


Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

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