Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
21368 Discussions

Screen tearing in windows 11 - Intel iris plus

leh
Beginner
3,372 Views

Hello,

I have been having some major screen tearing issues for a few months now. It never happens while in games or when watching a video etc.... It really only happens when I am using my laptop for basic work (browsing, looking at PDFs etc...). I am using the constructor's driver but it was made for windows 10 and now I am using windows 11 (screen tearing appeared months after I went to win 11). 

 

I saw that the solution might be to try to do vsync for windows but I am not sure how to do that.

 

I am using Intel Iris Plus graphics on intel i7-1065G7 on my laptop Lenovo Yoga Slim 7 14IIL05.

 

Can anybody help me with this ?

 

Thank you.

0 Kudos
9 Replies
RamyerM_Intel
Moderator
3,296 Views

Hello leh, 


Thank you for posting in the community. 


To enable vsync, you may try following the steps at this link: https://www.intel.com/content/www/us/en/support/articles/000005552/graphics.html

However, I want to check your SSU logs so we can determine if there are needed configuration in your system to avoid the screen tearing. Please send it to us as well. Also, what is the resolution and refresh rate that you are using? 


Ramyer M 

Intel Customer Support Technician 


0 Kudos
leh
Beginner
3,259 Views

Hello Ramyer,

 

Thanks for the link, I tried enabling vsync for chrome and windows but it the screen tearing keeps happening, I had to download the beta version of the intel control panel because on the "normal" version the settings for vsync were not available.

 

The SSU logs are attached.

 

I am using 1920x1080 on 125% and on 60,05Hz for the refresh rate.

0 Kudos
RamyerM_Intel
Moderator
3,238 Views

Hello leh


Thank you for sending the logs. Upon checking it, I noticed it is also the driver recommended by Lenovo. 

Just to confirm, are there any updates in your windows 11 operating system?

Kindly also please run the intel diagnostic tool on your system so we can check for any issues with the CPU.  You may use this link to install the software : https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html

After doing so, please send us in this post the screenshot of the results.

As an additional step, kindly Go to the BIOS and load the default settings as well. 


Ramyer M. 

Intel Customer Support Technician 


0 Kudos
leh
Beginner
3,217 Views

There are no windows updates currently, everything is up to date.

I changed the bios settings and I am still seeing screen tearing.

 

The results of the diagnostics are attached.

 

Thanks !

Capture d'écran 2024-02-19 094626.png

Capture d'écran 2024-02-19 094545.png

  

0 Kudos
RamyerM_Intel
Moderator
3,183 Views

Thank you for letting us know. Before we proceed with further troubleshooting, 

I want to ask, If you lower the in game resolution and fps, does the screen tear still exists? 

Also what kind of games are having this issue, is it only happening on a specific game? The reason I ask is because the Intel Diagnostic tool has passed and we want to check if there is a common issue with the game. 

Just to confirm as well, are you are using your laptop's screen when the issue occurs? Does the issue happen on an external one? 


Ramyer M. 

Intel Customer Support Technician 


0 Kudos
leh
Beginner
3,161 Views

Screen tearing never happens in games or when I am watching a video.

 

It only happens when I am using my laptop for basic stuff like browsing, reading PDFs, working on a powerpoint etc... Never in games and never while I watch videos / streaming.

 

The screen tearing only happens on my laptop screen, it does not happen on external monitors.

 

Thanks again.

0 Kudos
RamyerM_Intel
Moderator
3,117 Views

Hello leh, 


Based on this information, you can still try doing this update using our generic drivers as last resort:https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-windows.html


However, Since this is an OEM (Branded Laptop) original equipment manufacturer device, please take into consideration that our support is limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system. If the issue persists, it is best to contact Lenovo at this link: https://www.lenovo.com/us/en/contact/


Ramyer M. 

Intel Customer Support Technician 


0 Kudos
leh
Beginner
3,108 Views

Unfortunately, using the generic driver did not fix the issue. I will get in touch with the Lenovo support. Thank you.

0 Kudos
RamyerM_Intel
Moderator
3,080 Views

Hello leh,


I'm sorry to hear that the issue still persists. We have already completed the troubleshooting steps needed to solve this issue and you may also visit this link as reference as well: https://www.intel.com/content/www/us/en/support/articles/000039232/graphics.html


Since this is an Original Equipment manufacturer device from Lenovo, contacting them is indeed the best path in trying to solve this issue as our support is limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that they might have done in the system. Thank you for our understanding our limitations and feel free to contact them. Let me repost here the link: https://www.lenovo.com/us/en/contact/


Ramyer M. 

Intel Customer Support Technician 


0 Kudos
Reply