Screen will not wake up from sleep if HDMI monitor connected to laptop

[RBond2]

Hello. I have a Dell Inspiron 17 7737 running windows 8.1 64-bit. I used to have the problem of my screen never waking up after it shut off. After installing Intel HD Graphics Family driver ver. 10.18.10.3643 , I have the same problem, but it only occurs when an external monitor is connected to the hdmi port.

Can someone please fix this? If I forget to unplug my monitor before leaving my computer, I'm forced to hard-reboot having no idea if my files were already saved, or what state things were in. It's totally problematic.

Thanks!

[Silvia_L_Intel1]

Hello TeezeCrost, thanks a lot for posting your inquire at Intel communities.

Checking the information provided it looks like the driver you installed on your system belongs to an Intel NUC https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23957 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23957

It is important to find out the model number of the processor of your laptop in order to provide you the correct graphics driver.

Bear in mind that we provided generic drivers; therefore sometimes these cannot be installed on OEM systems or the installation of them could overwrite Dell's customizations and possibly change the functionality of the graphics.

If you are still want to install our drivers, you may try forcing the installation by performing manual procedure, however I cannot assure you they are going to work as expected.

See here for instructions: http://support.intel.com/support/graphics/sb/CS-022355.htm Graphics Drivers — Computer manufacturer graphics driver detected