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Second Monitor Stopped Working

tomandmr
Novice
2,706 Views

I have an second monitor which suddenly stopped working. The scond monitor is detected but displays "HDMI no signal"

I have:

- updated the display adapter driver from manufacturer (Dell) - no change

- tried the HDMI cable on multiple devices - cable works

- hooked up the monitor to another device via HDMI - works fine

- tried a brand new monitor - still see HDMI no signal

- hooked the laptop to my TV with the HDMI cable - works fine

- updated from Windows 10 to Windows 11 - no change

- cycled power on monitor and laptop restarting in a different order - no change

 

Very frustrating as it was working flawlessly for years. Any ideas?

 

Inspiron 7386 2-in-1

Windows 11

Intel UHD Graphics 620

Driver 27.20.100.9664 (from Dell)

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tomandmr
Novice
2,659 Views
It happened before upgrading to Windows 11.


I just bought a USB to HDMI adapter and now have multi-monitor capability agin.

Not really “fixed “ but I have a work/around!

View solution in original post

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9 Replies
n_scott_pearson
Super User
2,688 Views

Did this happen during the Windows 11 upgrade process or before?

Please download and run the Intel System Support Utility for Windows. Select Everything and then click on Scan. Once it completes the scan process, click on Next and then Save. Pick a name for the text file to produce and click on Save to create it. You can then close the app. Finally, open a response post and then, using the Drag and drop here or browse files to attach dialog (below the edit box for the body of your response post), upload and attach this text file to the response post.

...S

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tomandmr
Novice
2,660 Views
It happened before upgrading to Windows 11.


I just bought a USB to HDMI adapter and now have multi-monitor capability agin.

Not really “fixed “ but I have a work/around!
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David_G_Intel
Moderator
2,585 Views

Hello tomandmr


Thank you for posting on the Intel️® communities. Let us know if you still need assistance, if you do please follow the steps above to share the SSU results.


Regards, 

David G 

Intel Customer Support Technician 


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Mi4
Beginner
1,918 Views

I have the same problem or even worse.

Since the last update, I never had the chance of using my second monitor again.

Can you help me? I really don't know what to do more. 

 

I have a DELL XPS 15 - UHD 630

 

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David_G_Intel
Moderator
2,550 Views

Were you able to check the previous post?  

Let us know if you still need assistance.  


Best regards,  

David G.  

Intel Customer Support Technician  


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tomandmr
Novice
2,543 Views

I identified a work around.

 

Not sure I am comfortable sending a system scan through this portal.

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n_scott_pearson
Super User
2,541 Views

You can send it as an attachment to a Private Message (PM). Address it to @David_G_Intel, the Intel Customer Support agent assigned to this case.

I have been asking for a couple of years now for the Serial Numbers, etc. to be removed from the data collected. AFAIAC, this is a serious privacy violation. That Intel has said that they do not think there is anything wrong is an indication of how poorly their privacy training is being absorbed/applied (or lack thereof).

...S

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David_G_Intel
Moderator
2,510 Views

@tomandmr as Scott mentioned you can send the report via Private message or reply to the email we sent to the e-mail address associated with your community profile. We did not receive the report yet, let us know if you want to continue assistance or if this thread can be closed.


Regards,  

David G.  

Intel Customer Support Technician  


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David_G_Intel
Moderator
2,488 Views

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  


Best regards,  

David G. 

Intel Customer Support Technician  


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