Second monitor randomly dropping off

[idata]

Hello: I am using a HP Windows 10 pro laptop for Audio Visual during my church service. I have a dual monitor configuration with the second monitor being a data projector that is connected via HDMI. I have to add the second monitor via detection through Intel graphics (display). The problem is that the second monitor configuration drops out 2-3 times in an hour. I get a quick, minor distortion in the image on the laptop's screen when it happens. I have to go back to the graphics settings and re-discover then add the 2nd monitor to get it to work. Any ideas on the cause of the second monitor falling off? Thanks.

[idata]

Hi NormM,

I understand you are trying to connect the second monitor but the connection drops several times an hour. I am sorry to hear that, let me help you on this matter.I would like to know more information about your hardware and drivers configuration. Please run the following utility and attach the results.Intel® System Support Utility for Windows*https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-You may need to copy and paste the link in a separate window.Regards,Allan J

[idata]

Hello NormM

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C.