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22747 Discussions

Second monitor randomly dropping off

idata
Employee
‎01-08-2018 03:26 PM
1,976 Views

Hello: I am using a HP Windows 10 pro laptop for Audio Visual during my church service. I have a dual monitor configuration with the second monitor being a data projector that is connected via HDMI. I have to add the second monitor via detection through Intel graphics (display). The problem is that the second monitor configuration drops out 2-3 times in an hour. I get a quick, minor distortion in the image on the laptop's screen when it happens. I have to go back to the graphics settings and re-discover then add the 2nd monitor to get it to work. Any ideas on the cause of the second monitor falling off? Thanks.

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idata
Employee
‎01-09-2018 07:58 AM
922 Views

Hi NormM,

 

 

I understand you are trying to connect the second monitor but the connection drops several times an hour. I am sorry to hear that, let me help you on this matter.

 

I would like to know more information about your hardware and drivers configuration. Please run the following utility and attach the results.

 

Intel® System Support Utility for Windows*

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

 

You may need to copy and paste the link in a separate window.

 

 

Regards,

 

Allan J
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idata
Employee
‎01-15-2018 04:52 PM
922 Views

Hello NormM

 

 

I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back.

 

 

Regards,

 

 

Leonardo C.

 

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