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Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
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Servicios de Intel

Berenice_095
Beginner
892 Views

Hola. 

 

Me gustaría que me brindaran infomación sobre que Servicio de Intel (mediante Configuración del Sistema) puedo desactivar sin que mis graficos se afecten en el proceso. 

El por qué es que, trato de ejecutar un juego llamado "Roblox" pero algo parece estar bloqueando la visualización, no aparece nada en mi pantalla.

No sé que problema sea, tengo mis adaptadores de pantalla actualizados. 

Berenice_095_3-1697306210850.png

Les dejó los servicios de Intal que tengo para que me digan cual puedo desactivar: 

Berenice_095_0-1697305892216.png

Berenice_095_1-1697305938230.png

Berenice_095_2-1697305975380.png

Ojalá me puedan ayudar, es el único problema que tengo con el programa de Roblox, porque los demás programas y juegos puedo visualizarlos correctamente. O si eso que le dije no es el problema, ¿me podrían dar una solución? 

 

Saludos. 

 

 

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Jocelyn_Intel
Employee
735 Views

Hello, @Berenice_095    

 

I hope you are great. 

 

I am checking this thread and I would like to know if you were able to perform the steps in my previous post.   

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


View solution in original post

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Jocelyn_Intel
Employee
819 Views

Hello, @Berenice_095  

 

Thank you for posting on the Intel® communities. I will do my best to assist you here. 

 

Please be informed that Intel Communities support is only provided in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.  

 

What is the model of your laptop? If you have a Desktop PC, please provide the motherboard model. 

 

I noticed that you have a really old driver, please update it to the latest version (31.0.101.2125)

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Berenice_095
Beginner
813 Views

Hi jocelyn_intel.

 

Sorry, I didn't know that Intel Communities support is only provided in English.

 

I have a laptop Lenovo Ideapad 330S-15IKB.
And I have its Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz processor.

 

And about the driverI have, I don't know how I could update it, it doesn't seem like I have to do it and there are no updates available beyond 2020.

 

Greetings.

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Jocelyn_Intel
Employee
792 Views

Hello, @Berenice_095  

 

No worries, thank you for your reply. 

 

It sounds like you are updating it by pressing the "Update driver" button in the Device Manager, this won't do it to the latest version. 

 

Here you can find the instructions to update/install an Intel driver: How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*. Please use the second method (Manual), here is the latest Intel generic version (31.0.101.2125) for your graphics card. 

 

If it doesn't work, please try your System Manufacturer's driver. Since this is a driver from another manufacturer, is out of our scope how to install it. If you need help installing it, please contact your System Manufacturer

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
736 Views

Hello, @Berenice_095    

 

I hope you are great. 

 

I am checking this thread and I would like to know if you were able to perform the steps in my previous post.   

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Berenice_095
Beginner
732 Views

Hi, Jocelyn_Intel

Thanks for your help!

I used Intel® Driver and Support Assistant to automatically detect and install the driver and everything was fixed.

Greetings!

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Jocelyn_Intel
Employee
717 Views

Hello, @Berenice_095  

 

Thank you for your reply. That's good to hear, I'm glad that is fixed now. 

 

This thread will no longer be monitored, but if you need further assistance, feel free to contact us back and submit a new post. 

 

Have a nice day. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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