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Setting up dual extended monitors, 1 hdmi and 2 vga/hdmi adapter

SandyH1
Beginner
2,343 Views

HP Envy TE01-3254 works great with 1 Lenovo Thinkvision monitor. I have been trying to get a 2nd Lenovo Thinkvision monitor to work as well.  

1. On my System display they both identify as #1

On Intel connected display, they both identify as #2

2.  Left monitor works, #2 monitor is black

3. Monitor 1 - PC HDMI to Monitor HDMI

 Monitor 2 - PC VGA/HDMI adapter to Monitor HDMI  black screen

Display card is updated 

From Monitor 1 (left) - I can float an open tab across to the left but not to the right off to what would be monitor 2, but it's black 

Monitor #2 works fine connected to my Surface Pro X Laptop tablet

Do I have to adjust the resolution to be more even displays? They aren't if I just leave them the recommended sizes.

Help!   See attached screen shot for system set up

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1 Solution
Andres_Intel
Employee
2,197 Views

Hello SandyH1,

 


Thank you for your answer, and for completing all the troubleshooting steps.


Before trying another adapter, I will start with an investigation to provide you with more troubleshooting steps

   


Regards,  


Andres P. 

Intel Customer Support Technician


View solution in original post

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14 Replies
n_scott_pearson
Super User
2,322 Views

Does Monitor 2 start to work if Monitor 1 is unplugged?

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SandyH1
Beginner
2,315 Views

Hadn't tried that yet.... just unplugged Monitor 1 and nope, #2 still black screen.  

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n_scott_pearson
Super User
2,225 Views

No, no, try powering on with only Monitor 2 connected.
...S

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SandyH1
Beginner
2,200 Views

Thank you, and yes after I updated to the below suggested graphic driver, I tried again to shut down and start with monitor #2 PC vga/Monitor HDMI with adapter - and it's still black screen.

 

Here is the adapter I'm trying to use.  Maybe this is my issue. 

https://www.amazon.com/dp/B07XZ22KCD?ref=ppx_yo2ov_dt_b_product_details&th=1

 

Now my volume on different applications keeps increasing ...  which graphics driver is best with my system to switch to not have these volume issues?

 

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Andres_Intel
Employee
2,277 Views

Hello SandyH1,

  

 

Thank you for posting on the Intel®️ communities. I am sorry to hear that you have no display issues with your Intel® UHD Graphics 770, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 

 

  


Regards,  

 

Andres P. 

Intel Customer Support Technician


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SandyH1
Beginner
2,266 Views

Hi and thank you Andres,

I've tried several settings. At the moment they are both at 1920 x 1080 and both at 60Hz 

I'm on Windows 11, I ran the scan on everything and have the report and saved and attached it, per your request.  

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Andres_Intel
Employee
2,258 Views

Hello SandyH1, 

 

 

Thank you for your response, it has been really helpful.


Please complete the steps below and let us know the results:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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SandyH1
Beginner
2,242 Views

Well, thank you.  I tried both of those drivers and neither work.   

Any other suggestions?  Can you suggest another adapter VGA pc to HDMI

How about a docking station with dual hdmi with extended view with USB-A or USB-c PC connection?

Can you recommend one for my PC system?

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Andres_Intel
Employee
2,198 Views

Hello SandyH1,

 


Thank you for your answer, and for completing all the troubleshooting steps.


Before trying another adapter, I will start with an investigation to provide you with more troubleshooting steps

   


Regards,  


Andres P. 

Intel Customer Support Technician


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SandyH1
Beginner
2,181 Views

Thank you.  Do you have a fix for the driver so the volume doesn't increase by itself?

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Andres_Intel
Employee
2,135 Views

Hello SandyH1,

 


We have been working on the investigation, in this case, our recommendation is to try straight connections (HDMI to HDMI, DP to DP, VGA to VGA) adapter is converting the signal from analog to digital. For more information, you can visit Using Video Cable Adapters, Splitters and/or Docking Stations in Computers not Manufactured by Intel. You can contact the computer manufacturer for recommended adapters.

 

It seems this could be related to the adapter, just to make sure please test another adapter compatible with your computer.


Let me know the results.


If the volume issue is not related to the adapter, we recommend making a new post.



Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
2,068 Views

Hello SandyH1,

 


Were you able to check the previous post?  

Let us know if you still need assistance.   

 


Best regards,  


Andres P.  

Intel Customer Support Technician


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SandyH1
Beginner
2,053 Views

Hi Andres,

Thank you for following up.

Yes, it was the adapter in my case.  I ended up trying 4 different ones until finally got a USB /HDMI adapter working.

The volume issue was the the drive update that you had me try.  The adapter I purchased had a driver install and it's been working wonderfully.

You can close my case, I'm 100% working now.

 

Thank you.

 

 

 

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Andres_Intel
Employee
2,025 Views

Hello SandyH1,


 


Happy to hear that the issue is fixed, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards, 


Andres P.  

Intel Customer Support Technician


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