Silent Install Problems

[Jason74]

Hi,

I'm trying to install the Intel Graphics drivers silently, but it doesn't work. None of the options listed in the README file exist in the extracted archive I downloaded. There isn't a "setup.exe" nor a "igxpin.exe" anywhere in the download, just "installer.exe." When I run that with the suggested switches, no error occurs but nothing happens either. Just the installer icon in the taskbar which cannot be brought into focus lest the installer be restarted. 

This is what I am downloading: https://downloadmirror.intel.com/741527/gfx_win_101.3413_101.2111.zip

I'd appreciate any insight as to what I am doing wrong.

Thanks

[Alberto_R_Intel]

Jason74, Thank you for posting in the Intel® Communities Support.

In reference to this scenario, in the link below, not sure if those were the steps already tried, you will find the recommended instructions for "Silent Installation for Intel® Graphic Drivers", please follow the steps shown there:

https://www.intel.com/content/www/us/en/support/articles/000006773/graphics.html

Just in case, here you have all the file formats we have available for the Intel® graphics driver version 30.0.101.3413:

https://www.intel.com/content/www/us/en/download/19344/741527/intel-graphics-windows-dch-drivers.html

If the problem persists, please provide the following information so we can do further research on this matter:

What is the model of the Intel® processor?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Were you able to silently install a driver before?

If yes, when did the issue start?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Jason74]

Hello Albert,

The silent install switches suggested by the links you provided did not work. A syntax error page appeared almost immediately when running those commands from an admin cmd prompt. Attached is an SSU log for the machine in question. 

Thanks for your help. 

[Alberto_R_Intel]

Hello Jason74, You are very welcome, thank you very much for providing that information and the SSU report.

We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Jason74, I just received an update on this matter.

After trying to replicate the issue in our Intel® lab, we just wanted to confirm that we tried on CML and a TGL and it worked as expected on both systems using "installer.exe"

It is important to mention that the 9th gen processor being used, does not offer any graphics driver updates:

https://www.intel.com/content/www/us/en/support/articles/000091662/graphics.html

Based on that, if you are already on driver version 31.0.101.2111, you will see no changes when installing the new driver, silently or otherwise.

Still, if the issue persists, for us to be able to further assist you, could you please provide a screenshot of the syntax error?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Jason74, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Jason74, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter. As an option you can check with Dell Support directly as well for further suggestions on  this topic:

https://www.dell.com/support/home/en-us?lwp=rt

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Jason74, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.

Regards,

Albert R.

Intel Customer Support Technician