Some screen flickering in Detroit Become Human Demo with Arc B580.

[Sean2025]

Hi，I found there are some mistakes in playing Detroit Become Human Demo with Arc B580. Some screen flickering in game,like lighting,torning,Flashing screen.But nothing wrong about frame.I also know other players found this problem.I know you solved it at A770 one year ago.Could you solve this problem like A770?The 2 seconds video in game I have attach here(mp4).Looking forward to your reply.

[Earl_Intel]

Hello Sean2025,

Thank you for posting in the communities!

I appreciate gathering all this information to further help on investigating the issues you're experiencing on your B580 Graphics Card.

To further help on the investigation, can you provide the following details below:

• What is the exact make and model of your Arc B580?
• What digital gaming platform did you install Detroit Become Human Demo? Steam, Epic Games, etc.
• Is the game working fine before?
• Did you perform DDU (Display Driver Uninstaller) when updating to driver version 32.0.101.6557/32.0.101.6262?

Best regards,

Earl E.

Intel Customer Support Technician

[Sean2025]

Hello,I am here to answer the questions.

1.Maxsun OC 12GB B580

2.Steam

3.I don't know what's it like before.Because I play Detroit Become Human Demo at first time.

4.Yes,I perform DDU when updating to driver version 32.0.101.6557.I always do in this way.

By the way,driver version 32.0.101.6557 has one question that would cancle the Intel Graphics Software.Only delete Software by myself and then redownload driver version 32.0.101.6557 could make it work again.

[Earl_Intel]

Hi Sean2025,

Thank you for sharing this useful information with us.

No worries, I will further check on this and provide you an update on this thread as soon as I can.

Best regards,

Earl E.

Intel Customer Support Technician

[Sean2025]

Hello, any news of progress so far?

[NormanS_Intel]

Hello Sean2025,

Thank you so much for your patience and understanding. Through comprehensive testing and replication, we have found that upgrading to the latest graphics driver version 32.0.101.6972 effectively resolves the issue. We kindly recommend updating your graphics driver to this version.

Before proceeding with the update, please ensure a clean installation by using Display Driver Uninstaller (DDU) to remove any remnants of the old drivers. This step is crucial for optimal performance.

After completing the update, we would appreciate it if you could share the results with us. If the issue continues, we are more than happy to further investigate.

Best regards,

Norman S.

Intel Customer Support Engineer

[Sean2025]

Hello Norman S,

  Thank you for repairing it after 5 months,I upgrade to driver version from 6877 to 32.0.101.6972. The problem has been solved.Thanks.

Best regards,

Sean2025.

[NormanS_Intel]

Hello Sean2025,

Thank you for your response. I'm glad to hear that it is working fine now, and we are happy to help you resolve this issue. I will proceed to close this inquiry. Should you need further assistance, please feel free to submit a new question, as this thread will no longer be actively monitored.

Best regards,

Norman S.

Intel Customer Support Engineer

[Ariusuke]

You're right, similar issues were fixed on the A770, and it's helpful to know the B580 is showing the same flickering. We've flagged this to the team and will look into a fix.