Sometimes Crash on D3D12CreateDevice

[Seungha]

System info: 

CPU: 12th Gen Intel(R) Core(TM) i7-1260P

GPU: Intel(R) Iris(R) Xe Graphics

Driver version: 31.0.101.5186

Sometimes crash happens in idg12um64xhe.dll with exception code 0xc0000094 (divide by zero) when D3D12CreateDevice() is called.

Callstack: 

igd12um64xeh.dll!00007ffc925c20b5()
igd12um64xeh.dll!00007ffc925c0e0b()
igd12um64xeh.dll!00007ffc925c003e()
igd12um64xeh.dll!00007ffc925bf82c()
igd12um64xeh.dll!00007ffc92609492()
igd12um64xeh.dll!00007ffc92608a1c()
igd12um64xeh.dll!00007ffc926088b7()
igd12um64xeh.dll!00007ffc925ae3ae()
D3D12Core.dll!TableFunctionTraits<0>::Detail::InvokerImpl<struct TableFunctionTraitsImpl<0>::FunctionTraits<52,34,void>,void,long,struct D3D10DDI_HDEVICE,struct D3D12DDIARG_CREATE_PIPELINE_STATE_0075 const *,struct D3D12DDI_HPIPELINESTATE,struct D3D12DDI_HRTPIPELINESTATE>::Call(class CDevice *,struct D3D10DDI_HDEVICE,struct D3D12DDIARG_CREATE_PIPELINE_STATE_0075 const *,struct D3D12DDI_HPIPELINESTATE,struct D3D12DDI_HRTPIPELINESTATE)
D3D12Core.dll!CDevice::VersionedCreatePipelineState(struct D3D12DDIARG_CREATE_PIPELINE_STATE_0075 const *,struct D3D12DDI_HPIPELINESTATE,struct D3D12DDI_HRTPIPELINESTATE)
D3D12Core.dll!CPipelineState::FinalConstruct(struct CPipelineState::TConstructorArgs const &)
D3D12Core.dll!CLayeredObject<class CPipelineState>::CreateInstance(struct CPipelineState::TConstructorArgs const &,void *,void *,struct _GUID const &,void * *)
D3D12Core.dll!CDevice::CreateLayeredChild(unsigned int,void const *,unsigned __int64,struct ID3D12LayeredUseCounted *,struct _GUID const &,void * *)
D3D12Core.dll!CBridgeImpl<struct ID3D12LayeredDevice,struct ID3D12LayeredDevice,class CLayeredObject<class NDXGI::CDevice> >::CreateLayeredChild(unsigned int,void const *,unsigned __int64,struct ID3D12LayeredUseCounted *,struct _GUID const &,void * *)
D3D12.dll!NOutermost::CDevice::CreateLayeredChild()
D3D12Core.dll!CDevice::CreatePipelineStateImpl(struct CD3DX12_PIPELINE_STATE_STREAM2 &,struct SPipelineLibraryReference const &,struct _GUID const &,void * *)
D3D12Core.dll!CDevice::CreateGraphicsPipelineState(struct D3D12_GRAPHICS_PIPELINE_STATE_DESC const *,struct _GUID const &,void * *)
D3D12Core.dll!CDevice::CreateDefaults(void)
D3D12Core.dll!CDevice::LLOCompleteLayerConstruction(void)
D3D12Core.dll!NDXGI::CDevice::LLOCompleteLayerConstruction(void)
D3D12.dll!D3D12CreateLayeredDevice(unsigned int,void const *,unsigned __int64,struct ID3D12LayeredDevice *,struct _GUID const &,void * *)
D3D12Core.dll!D3D12CoreCreateLayeredDevice()
D3D12Core.dll!D3D12CoreCreateDevice()
D3D12Core.dll!D3D12ValidateAndCreateDevice()
D3D12.dll!D3D12CreateDeviceImpl(struct IUnknown *,enum D3D_FEATURE_LEVEL,struct _GUID const &,void * *)
D3D12.dll!D3D12CreateDevice()

[Seungha]

According to memory dump, the crash happens when opening dGPU, Arc A350M

[ACarmona_Intel]

Hello Seungha, 

Thank you for posting in our communities.

To help me further identify the problem and offer you a solution, kindly provide the following details:

• Is it possible that you can share with us the video of the issue that we have? so we can figure out the exact issue.
• Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, errors logged in the system, etc. To generate the SSU report, please refer to the article How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

We look forward to your response! 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[Seungha]

Attached the SSU report.

But I'm not sure what kind of video you want. I can provide full memory dump if it helps (if there's any storage I can upload 400MB file)

[ACarmona_Intel]

Hello Seungha, 

Based on our research, this kind of issue happens when you have an outdated or incompatible graphics driver on your system.

In regards to this, we recommend that you first install Samsung or your OEM graphics driver, as they have customized their graphics driver for your system.

And if the issue still persists, please perform a clean installation using DDU, then install the generic Intel graphics driver 5445.

• How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver
• How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11*
• Intel® Graphics Driver 31.0.101.5445

If the troubleshooting steps that we have provided did not resolve the issue, please generate a new SSU and share it with us so we can raise our case with our engineers.

And by the way, may I know from which application this issue occurs?

Thank you and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Seungha, 

We are checking in with you to know if you have already performed the troubleshooting steps that we have provided or if you have any additional queries. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards, 

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Seungha, 

We are checking in with you, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Seungha, 

We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

By the way, you may also contact your system manufacturer for further assistance. 

Best regards,

Carmona A.

Intel Customer Support Technician