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Espero que este mensaje te llegue bien. Te escribo para informar de un problema que muchos jugadores, incluido yo mismo, han experimentado al jugar a Marvel's Spider-Man 2 en sistemas con gráficos Intel Iris Xe. El juego se ve muy oscuro, lo que dificulta ver y disfrutar del juego.
Aquí hay algunos detalles sobre mi configuración:
Tarjeta gráfica: Intel Iris Xe Graphics
Versión del controlador: 32.0.101.6557
Sistema operativo: Windows 11 24H2
Versión del juego: v1.205.0
He intentado actualizar mis controladores gráficos a la última versión, pero el problema persiste. Este problema ha sido reportado por numerosos jugadores en varios foros y plataformas, lo que indica que es un problema generalizado que afecta a muchos usuarios.
Agradecería enormemente que investigaran este problema y brindaran una solución o una actualización del controlador para solucionar el problema de los gráficos oscuros. La comunidad de jugadores agradecería enormemente su pronta atención a este asunto.
Gracias por su atención a este asunto.
Atentamente
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Hi Castillo_29597,
Por favor, ten en cuenta que solo puedo apoyarte en inglés. He utilizado una herramienta de traducción web para traducir esta respuesta, por lo tanto, puede haber alguna traducción inexacta.
I'm sorry to hear that you're encountering an issue while playing Marvel's Spiderman 2. I would like to get more details for me to investigate this matter. Please see below.
1. Was this working fine before?
2. Are there any recent changes to the system?
3. Is the issue isolated to Marvels Spiderman 2?
4. Which digital game distribution platform are you using (Steam, Epic Games, etc.)?
We also released a newer driver version 32.0.101.6559. Please try to install this driver and make sure to use DDU.
Should you encounter the same issue, please let me know and generate SSU report.
Best regards,
Jed G.
Intel Customer Support Technician
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Hello Castillo_29597,
I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.
Best regards,
Jed G.
Intel Customer Support Technician
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Hi Castillo_29597,
Based on our investigation, unfortunately game developer restricted this game from using on lower performing GPUs. Minimum required GPU is NVIDIA GeForce GTX 1650 or AMD Radeon RX 5500 XT - GPUs with 4GB of VRAM. Amount of VRAM may not be the only limiting feature to run game on Iris Xe.
For more information please go to PlayStation support page: https://www.playstation.com/en-us/support/games/marvels-spider-man-2-pc-support/
Should you have any other questions or concerns, please let me know.
Best regards,
Jed G.
Intel Customer Support Technician
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Hello Castillo_29597,
I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.
Best regards,
Jed G.
Intel Customer Support Technician
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